Homewood Suites by Hilton Newark-Fremont

酒店的位置非常的好，周圍很多中餐廳還有Costco超大超市，開車幾分鐘就能到海底撈；早餐也非常的棒，非常美味，非常滿意;房間很大，很安靜，很乾凈，窗外紅葉下游泳池，景色優美;酒店工作人員也都非常的友善。總之各方面來看都是極其完美的一次體驗，下次還要住這裏

On Saturday August 9 at 4am, I arrived to do a makeup service for a client. When i got to the hotel I noticed the doors were closed. The receptionist then tells me very aggressively that the hotel was closed and I showed her the address of the hotel and the schedueled appoinment I had. She then tells me that the the client had to come get me. My client did not know that they had to come get me and nor did I know that they had to come get me, this place is very new to me and my client. I had no problem calling my client. I was outside and I called my cilent to come get me, as I was calling my client the receptionist tells me I could wait inside and so i went inside and while i was on the phone with my client I was walking in a circle and the receptionist starts yelling at me very aggresively and signals with her hand to wait and stay still. I was not going to pass the lobby nor move to another place, I was simply walking in a cirle while on the phone. This of hers behavior is very unacceptable and no one, especially a worker should treat someone with such disrespect. The receptionist should have explained calmy what I had to do as someone who has never been to that hotel. I had to tell her to relax because I was not even being rude, I understood that the client had to get me but she started yelling really loud and not explaining anything calmly.

I recently stayed at Homewood Suites by Hilton Newark-Fremont from February 18-19, 2025, and unfortunately, my experience was far below the standards I expected from the Hilton brand. When I checked in, I was not informed about the complimentary dinner and drinks available to guests, a key amenity I would have appreciated. As a result, I went out with a friend and spent over $100 on dinner. Upon returning to the hotel around 7:40 p.m., I discovered other guests enjoying this offering, and the front desk confirmed it was complimentary—but the restaurant was closing, so I missed out entirely. I raised this issue with the staff that evening and followed up with the manager the next morning. While the manager acknowledged the miscommunication, she offered only a $10 credit, claiming the complimentary food had “no value” since it was free. I found this response dismissive and insulting, especially given the expense I incurred and the fact that I was not treated equally as other guests. This experience contradicts Homewood Suites’ 100% Suite Assurance Guarantee, which promises to make things right if a guest is unhappy, provided the issue is raised before checkout—which I did. As a loyal Hilton customer, I am deeply disappointed by this lack of accountability and the failure to uphold the brand’s commitment to guest satisfaction. I have reached out to Hilton Corporate for a fair resolution, but I feel compelled to warn other travelers about this experience. I hope Hilton will take steps to address this issue and ensure all guests are treated with the respect and consistency the brand is known for. I would not recommend this property until improvements are made.