Recensioni su The Ritz-Carlton New York, NoMad

really good location

good place

飯店旁就是地鐵很方便，樓上的酒吧一定要去風景跟東西都很好喝，房間最喜歡的就是廁所了真的很美

房間裝修很一般，唯一優勢就是新了一點 服務一言難盡非常的差勁，從來沒見過服務如此不到位的麗思，沒有熱情可言沒有微笑可言，全程冷臉，連配備的沐浴露洗髮液都可以放錯了，放了兩瓶浴液沒有洗髮液，打電話等了很久才送來 沒有問候沒有打招呼，而且酒店天天好像都在辦活動，屁大點的大堂被人流擠的水泄不通 住一次就感覺到什麼叫冤種了

入住的時候酒店前台説我的信用卡都不能使用！後來才發現是酒店入住系統有問題！害我等候了足足一個半小時。進入房間發現地面有巧克力沒有清理乾淨。提供的房間也是拐角不規則房型。實在不能忍受、就給酒店打電話投訴、酒店來人看了房間地面後給升級換了房間。攜程做客户訪問、得知情況後給酒店反應溝通、最後是攜程提供了服務方案！感謝攜程工作人員的負責精神！酒店不錯、餐廳服務也好！管理人員的工作質量和服務客户質量有待提升（要對得起這個酒店品牌在客户中的形象）。

很不錯，值得推薦

看着很高檔，服務好

非常棒非常滿意

mangiato al ristorante mediterraneo al ground floor , eccezionale : ottimo servizio, ottima scelta del menu, ottimo lay out e decor

Best hotel experience ever !!! I celebrated my bday this past weekend at this hotel and the celebration began when I checked in . I was greeted at checkin by Paulina who was so amazing positive upbeat made me feel like a vip I requested several upgrades and Paulina took care of all of them My room was spectacular in every way and Paulina had a bottle of wine and birthday cake awaiting me in my room with a beautiful card The rest of the staff was amazing also The hotel has the best restaurant s in nyc and best rooftop bar anywhere Thank you Paulina and staff for a great weekend

Had the best hotel experience of my life this past weekend at the ritz Carlton nomad It all started and ended with the most amazing positive high energy person checking me in Paulina !!!!! I was at the hotel for my birthday and had many requests she honored them all and when I got to my room there was a complimentary bottle of wine and birthday cake the room was spectacular as was the view this hotel has it all restaurants that are five star and the most spectacular rooftop bar the entire staff from door people and bell hops define hospitality cant wait to come back

The bad - The bedding was uncomfortable such that I only got 2 hours sleep and woke with a sore neck. And I have no prior back/neck issues or issues sleeping on other beds/pillows. The great - every person who works for this hotel was a 10/10. Absolutely impressive and fantastic. The level of professionalism and service here are 10/10. That extends to the check in, the concierge, the restaurant downstairs, the bar, security - everyone was the best of the best. My only complaint is I got a lousy night of sleep because the pillows were horrible, the bed average, and the bedding average. For the premium you pay to stay there, I expect at least a good night’s sleep on great bed/bedding. I called after my business was complete and after I checked out. I was told a manager would call me back. Never received a call back as promised.

The Nomad RC is well justified for the quality of the stay it provides and its incredible facilities and F&B options. The hotel and room are in the latest ritz Carlton design language which makes a large difference in how nice the rooms and hotel feel. The spa facility and the wet facilities are top class for a 5 star hotel in NYC. The dining options are top caliber and I recommend everyone to make an effort to go make a reservation at Nubulez and go there when staying here because it’s one of the best bars in the US. However, the staff at the hotel made a big difference in my stay being exceptional, whether it was the concierge getting me a super hard restaurant reservation, the front desk staff accommodating any request I had, or even the bellman being able to courtesy car me anywhere I needed within a 2mile radius of the hotel. It’s probably the best Marriott option in NYC and I can see why.

Great experience last Fall from the front desk staff to the room upgrade. Shoutout to Barbara for the phenomenal customer service that she provided during our staff. We extended our reservation, and Barbara easily accommodated our needs to extend our stay.