Twa Hotel at JFK Airport

I got a good deal, $380 + fees for a king room. Loved the convenience for my flight out of JFK. At the normal $500 a night price point the welcome/greeting process needs work. The layout is very cool, but also not intuitive, some really small details could make this an exceptional property and experience.

Wow, unexpectedly thrown back to the groovy time of the sixties! Swanky and sitting in the former Air Force One named "Connie" with a drink in the hand is a must! They just close at 11pm so go right away after dinner in the excellent restaurant on site. You are lucky if your server is Jules! Great service and food! The room was okay with two beds. A bit short on storage for our stuff and not enough hangers. But hey, your are in a very unique place, so no complaints. Although next to the airport is was not noisy at all. Go to the pool on the roof and you can watch the planes come and go while sitting in the nice warm pool water. Just pay the $25 fee and enjoy the view.

1. I attempted to self check-in using the pad at the counter around 10:40 p.m. I was instructed that my room was not available, even though I had booked it back in November and check-in time is at 4:00 p.m. I then had to wait in line for more than 15 minutes to get assistance, as only 1 person was working (even though two others were standing and talking behind the counter; neither of them were helping guests). 2. Around 8:30 a.m. Housekeeping woke me up by knocking, declaring "Housekeeping" and entering the room. It was quite distressing to be woken up in this manner so early in the morning. 3. The common areas appear unclean--the red carpets are soiled and the floor in the lobby area is scuffed and dirty. The tables in the food court were dirty at 7:00 a.m., even though few people were there. 4. Overall the room was nice, although there was a long hair on the toilet tank when we entered and we're both bald--so it wasn't ours. 5. The location is excellent if you're flying in/out of JFK, However, the price for 1 night was more than $400 after taxes/fees.

My son is a plane spotter and as part of our trip over the pond we incorporated a 2 night stay to indulge him in his hobby. The hotel is certainly a unique design and there are aspects of our stay that I haven't experienced before..the lack of basic amenities in the room. Unable to unpack our luggage because there is no storage space or drawers, never seen that before. No facility to make tea or coffee, bottle of water. The price of the room was very expensive so i don't think thats acceptable. The check in at the reception was different also..no welcome or anything, we handed over our passports and the fella didn't speak once apart from handing us our key card and telling us our room number. Very bizzare😃. The food in the Paris Cafe was decent and the cocktails in the air craft was a great touch. It's a hotel that lacks a human touch, there's no warmth about the staff and we didn't feel like valued customers, we weren't even welcomed on our arrival, or at check in. Its obviously a concept that the hotel have worked on and perfected ( no being friendly or creating a good first impression) which is fair enough, it's their hotel. I have given our stay 4 out of 5 stars on my review because the runway view from our room was amazing, thats the reason we chose the hotel so it hit the mark on that score. As I said, the rest of the stay was 'different'🤣