Recensioni su The Paul Hotel NYC-Chelsea

L'hotel dovrebbe essere in grado di fornire una colazione leggera. Ma il servizio in camera è buono e la posizione è molto vicina a qualsiasi ristorante e area di intrattenimento.

gestire la famiglia Servizio molto scadente niente

A pretty bad surprise awaited us as the Paul Hotel no longer is accessible to the public. A flurry of activities, both phone and e-mail, finally landed us at the TRYP by Wyndham. Forget the Paul Hotel!

They cancelled at last minute with no explanation. Trip put me somewhere else but I incurred additional$43 charge. Trip payed me back after several emails and phone calls.

Out of order, looks cheap ….. tiny hall…had to wait for getting another accommodation into a breakfast room not clean, hope they will arrange for a better look. Apart this location is quite good, Manhattan center

Absolute worst experience. Room wasn’t ready - given keys and cleaning staff still in the rooms.

It was great

La posizione è ottimale, vicina alla metropolitana, su una stradina piccola quindi poco traffico. Cosa non è piaciuto · Il non rispondere alle mail lo trovo inaccettabile per un Hotel. La poca cordialità del personale (tranne Tenzin, molto premurosa). La camera ero consapevole che fosse piccola, per andarci solo a dormire sarebbe andata piu' che bene ma .... televisione non funzionante perchè senza cavo per la corrente. Luce sopra il lavandino anche in parte non funzionante. Dove sono posizionati lo shampo, il balsamo e il docciaschiuma ogni tanto sarebbe il caso di pulirle .... Qualche gancio per appendere giacche o altro manca. E dimenticarsi di rifare il letto ... in una camera con solo due letti ... chiaro rifare il letto a castello sopra non è comodo ... La terrazza bar è chiusa, sul sito non è menzionata questa chiusura, nessun cartello ne spiega la chiusura ( e per favore non date la colpa al Corona!!!). Ristorante anche chiuso. Allarme antincendio ... ok possono succedere falsi allarmi (con tanto di arrivo di due camiom dei vigili del fuoco) ... ma che nessuno esca dall'albergo ed informi tutti gli ospiti usciti sulla strada (alcuni già in pigiama) circa le circostanze.... e che nessuno si scusi ... assurdo ... Chissà che la direzione legga, reagisca e risolva i problemi. Ma non credo visto che queste considerazioni le ho scritte direttamente prima di pubblicare questa recensione.

NON RESTARE QUI!!!!!! Non stare in questo hotel spazzatura. Non avevamo l'aria condizionata nella nostra prima camera. Siamo stati spostati in una seconda stanza dove ci è stato detto che l'aria condizionata funzionava. Dopo 30 minuti nella stanza l'aria condizionata non è mai scattata. Entrambe le camere avevano solo il ventilatore acceso. Abbiamo parlato con la reception che ha detto che avrebbero inoltrato il nostro reclamo al direttore ma non potevano offrirci un rimborso in loco. Durante la partenza ci è stato detto che dovevamo inviare un'e-mail al manager per un rimborso. È stata una SETTIMANA senza risposte e-mail a 2 messaggi. Nessuna telefonata con messaggi lasciati. Ora la loro segreteria telefonica è piena. Nessuno risponde ai telefoni di questo hotel.

After reading reviews on this hotel before we booked we noticed they had quite a few bad ones… thought we’d give them the benefit of the doubt as I believe you shouldn’t solely go off other’s experiences. However, here’s another bad one… We didn’t even get the chance to come to the hotel as we’ve just had an email 6 weeks before our stay to tell us the hotel cannot fulfil our booking. Which ironically was amongst reviews we’d read prior booking. Disappointing really.

The Paul NYC is a terrible hotel. The hotel claims to be non-smoking but when we checked in we found that the room we were assigned to had a strong cigarette smell that almost knocked us out. We then had to scramble late at night to find a new hotel to stay at since there were no other rooms available. The front desk employee assured as that we would most likely get a refund as this was not our fault. I am severely sensitive to the cigarette smell and there was no ways a bit of air freshener would have solved the problem. To this day, the Paul NYC has been refusing to get back to us on the refund. They also continuously claims that the manage is out of reach. On top of our issues, the hotel seems to also have other maintenance issues as we overheard other guests complaining about incorrect room assignment and broken AC. I would suggest all other travelers to avoid staying here. This place is a scam.

Stayed here last September and have never experienced such poor customer service. Air went out every night around 1 am, was locked out of our room for 16 hours through the night without any sort of compensation. My daughter had meds in the room that she needs to prevent seizures and they still didn't get us back in our room and when I asked for complementary water I was told I could buy some from the vending machine. I was told if I bought pajamas for the night they would reimburse me which never happened even though I gave them receipts twice. I would never recommend this place.

Normally I am not a complaining type, but this is a bit much!! I am a platinum member of Choice Hotels. I booked a room using my points at the Paul NYC checking on 1 Feb 2023 for 1 night before I arrived very late and on 2 Feb I will go upstate to visit my dear friend! I was travelling from BKK to NYC and during my layover, my flight to NYC got delayed from arriving JFK at 11:50pm of 1 Feb to 02:30am of 2 Feb instead. I called the hotel during my layover right away to inform them about my late arrival. Everything seemed ok and the hotel person confirmed me the reservation. When I got to hotel at 4:30am, the front desk told me my booking was canceled because the hotel had other activities booked. They moved all paid guests to the hotel nearby and it has been going on like this already for 1 week. Since I booked using points, they just canceled it without further explanations or any assistance on my booking. It was -4c outside...lol I asked if they can check me in at the other choices hotel near by, I just need to rest for few hours. The hotel people didnt even bother to call customer service to check. I called the customer service. The lady at the end of the line was very helpful but it took so long to find the answer. They want to move me to Brooklyn (I paid for the taxi myself) and I have to pay early check-in on top....blah..blah. Another hour passed (almost 6am) so I asked the front desk at Paul if I can leave my luggage for few hours and using the toilet and the answer was no. It is 6:30am and I found an excellent luggage service via Bounce nearby. I drop my luggage at the Premier Best Western hotel (Bounce) and use the toilet. Their service was flawless!!! I went right to work at Starbucks after my 24-hour flight and got a lot of things done instead of sleeping at the unfriendly hotel! It is ashamed that Choice Hotels advertise so much about their privileges program and this is the way they treat the customers. This is not the problem about spending money, but it is the business principle how they should run the business.

The location is great. It’s two blocks to the 28th Subway Station making so easy to get anywhere in NYC via the subway. The stay was very friendly and helpful. The bed was very comfortable and the property was very clean. The hotel is affordable and there are shops and restaurants nearby.