Recensioni su The Paul Hotel NYC

After reading reviews on this hotel before we booked we noticed they had quite a few bad ones… thought we’d give them the benefit of the doubt as I believe you shouldn’t solely go off other’s experiences. However, here’s another bad one… We didn’t even get the chance to come to the hotel as we’ve just had an email 6 weeks before our stay to tell us the hotel cannot fulfil our booking. Which ironically was amongst reviews we’d read prior booking. Disappointing really.

The Paul NYC is a terrible hotel. The hotel claims to be non-smoking but when we checked in we found that the room we were assigned to had a strong cigarette smell that almost knocked us out. We then had to scramble late at night to find a new hotel to stay at since there were no other rooms available. The front desk employee assured as that we would most likely get a refund as this was not our fault. I am severely sensitive to the cigarette smell and there was no ways a bit of air freshener would have solved the problem. To this day, the Paul NYC has been refusing to get back to us on the refund. They also continuously claims that the manage is out of reach. On top of our issues, the hotel seems to also have other maintenance issues as we overheard other guests complaining about incorrect room assignment and broken AC. I would suggest all other travelers to avoid staying here. This place is a scam.

A pretty bad surprise awaited us as the Paul Hotel no longer is accessible to the public. A flurry of activities, both phone and e-mail, finally landed us at the TRYP by Wyndham. Forget the Paul Hotel!

Stayed here last September and have never experienced such poor customer service. Air went out every night around 1 am, was locked out of our room for 16 hours through the night without any sort of compensation. My daughter had meds in the room that she needs to prevent seizures and they still didn't get us back in our room and when I asked for complementary water I was told I could buy some from the vending machine. I was told if I bought pajamas for the night they would reimburse me which never happened even though I gave them receipts twice. I would never recommend this place.

Normally I am not a complaining type, but this is a bit much!! I am a platinum member of Choice Hotels. I booked a room using my points at the Paul NYC checking on 1 Feb 2023 for 1 night before I arrived very late and on 2 Feb I will go upstate to visit my dear friend! I was travelling from BKK to NYC and during my layover, my flight to NYC got delayed from arriving JFK at 11:50pm of 1 Feb to 02:30am of 2 Feb instead. I called the hotel during my layover right away to inform them about my late arrival. Everything seemed ok and the hotel person confirmed me the reservation. When I got to hotel at 4:30am, the front desk told me my booking was canceled because the hotel had other activities booked. They moved all paid guests to the hotel nearby and it has been going on like this already for 1 week. Since I booked using points, they just canceled it without further explanations or any assistance on my booking. It was -4c outside...lol I asked if they can check me in at the other choices hotel near by, I just need to rest for few hours. The hotel people didnt even bother to call customer service to check. I called the customer service. The lady at the end of the line was very helpful but it took so long to find the answer. They want to move me to Brooklyn (I paid for the taxi myself) and I have to pay early check-in on top....blah..blah. Another hour passed (almost 6am) so I asked the front desk at Paul if I can leave my luggage for few hours and using the toilet and the answer was no. It is 6:30am and I found an excellent luggage service via Bounce nearby. I drop my luggage at the Premier Best Western hotel (Bounce) and use the toilet. Their service was flawless!!! I went right to work at Starbucks after my 24-hour flight and got a lot of things done instead of sleeping at the unfriendly hotel! It is ashamed that Choice Hotels advertise so much about their privileges program and this is the way they treat the customers. This is not the problem about spending money, but it is the business principle how they should run the business.

The location is great. It’s two blocks to the 28th Subway Station making so easy to get anywhere in NYC via the subway. The stay was very friendly and helpful. The bed was very comfortable and the property was very clean. The hotel is affordable and there are shops and restaurants nearby.

Sheets were dirty. Had a man’s sock left in my granddaughters bed. Staff did not seem at all concerned. Then they messed up the booking entirely canceling one of our rooms. Wound up leaving there since I had no room and going to the Hilton Garden Inn a few blocks away. Should of booked there from the start. I will never stay at The Paul again and it has made me rethink staying at any Choice property.

Dear Paul Hotel NYC and the Tryp by Wyndham. I cannot convey in words how horrific your customer service has been, you have provided me with the single most TRAUMATIC travelling experience of my life, and I have never been so utterly let down by an accommodation. I had a reservation with the Paul Hotel NYC from the 17th of February to the 20th of February booked for months. Upon arriving to the hotel we were greeted by a closed sign and by 20 armed military officers who notified us that the hotel was CLOSED and was no longer in service. We received absolutely zero communication from the Hotel about this. We were told by the military officers that our reservation had been transferred to another hotel the Tryp by Wyndham. Upon arriving to the Tryp by Wyndham, we were notified by the cold, cruel, unhelpful and unsympathetic customer service staff at the Tryp by Wyndham that they would not honour our booking and simply would not help us. The Paul hotel was unreachable, their phone lines were cut and were not reachable by any means, and the Tryp by Wyndham owned by the same company - refused to help us and the front of desk staff refused to put us in touch with the manager and simply said that the hotel was 100% booked. The Tryp by Wyndham front of house staff treated us with absolute cruelty and contempt, I am shocked and abhorred by this experience and treatment with both hotels, and I would discourage anyone from ever booking with either. Not only did this experience leave us stranded in a foreign city but resulted in extensive financial damages as we had to book several ubers to transport us from hotel to hotel and to book a last minute accommodation at twice the price of our original booking with the Paul Hotel.

I arrived at 7 PM having caught a train into Penn Stn. When I got to the Hotel there was no hotel employee to be found. I was informed by a man in an army uniform that all the guests from the Paul had been transferred to another hotel about 8 blocks away. I was also told that the Paul Hotel had been being used to house people long-term since last November. No effort was made to contact me before my arrival event though this was a long-standing situation. No effort was made to provide transportation to the new hotel. I tried calling the new hotel , but there was no answer. Fortunately there was a room for us at the new hotel. I had rented the King terrace at the Paul, instead of a room with a view I got a room with none. They were not equivalent. I think this is fraud, a “bait and switch”. I will be pursuing a refund

Several mouse traps throughout a TINY room. Two went off in the middle of the night. Exhausted w 7 hr drive ahead of. Worst experience imaginable. Rooms had no lighting to get ready no room anywhere. It was like a closet!

First off, the staff are lovely and helpful and the location is excellent. For the price, I will probably always choose The Paul. I stay in the bunk bed rooms which are SMALL but sufficient. I do not need frills. We did have some odd occurrences - our tv came on twice randomly in the night at full blast on its own and our hair dryer was waterlogged, but when we alerted the staff they made an effort to rectify those things immediately. Any good value you find in NYC is going to have its cons/quirks, so I do not fault the hotel. It is indeed a good value.

The Paul NYC is a terrible hotel. The hotel claims to be non-smoking but when we checked in we found that the room we were assigned to had a strong cigarette smell that almost knocked us out. We then had to scramble late at night to find a new hotel to stay at since there were no other rooms available. The front desk employee assured as that we would most likely get a refund as this was not our fault. I have severely sensitive to the cigarette smell and there was no ways a bit of air freshener would have solved the problem. We did ask to switch to another room but unfortunately there was none available and the front desk said there was nothing else they could do. To this day, the Paul NYC has been refusing to get back to us on the refund. They also have been continuously claiming that the manager is out of reach. On top of our issues, the hotel seems to also have other maintenance issues as we overheard other guests complaining about incorrect room assignment and broken AC. I have not been able to get in touch with anyone via the phone at the hotel. Apparently the hotel phone number is just for show and would only lead you to a full voice mail no matter what option you choose. Judging from the other reviews, it seems like there were a lot of similar complaints. I would suggest all other travelers to avoid staying here. This place is a scam.

The Paul NYC is a terrible hotel. The hotel claims to be non-smoking but when we checked in we found that the room we were assigned to had a strong cigarette smell that almost knocked us out. We then had to scramble late at night to find a new hotel to stay at since there were no other rooms available. The front desk employee assured as that we would most likely get a refund as this was not our fault. I have severely sensitive to the cigarette smell and there was no ways a bit of air freshener would have solved the problem. To this day, the Paul NYC has been refusing to get back to us on the refund. They also continuously claims that the manage is out of reach. On top of our issues, the hotel seems to also have other maintenance issues as we overheard other guests complaining about incorrect room assignment and broken AC. I would suggest all other travelers to avoid staying here. This place is a scam.

Bunk Beds? You serious....pretty bad Hotwire pickup here. Never again trusting Hotwire "Hotels choice" fee on bed size...oops. 120 sf room with half of lights in room not working... shower so small the shower curtain sticks to you. Lipstick on a pig, photos on website look stylish....seriously felt i was in a hostel or dorm here... Walked out on my 2nd night and stayed at Double Tree sown the street.