One11 Hotel

Lobby was clean. My family absolutely loved the 2 guys who worked the lobby in the AM± the 1 working nights is our fave. He was so kind & helpful to all who entered the lobby. Issues: room was dirty w/ stained bedding. house keeping is ONLY done if you call b4 10am. They were awful at restocking the room, parking rates & arrangements, AC quit working at times, little fridge that isn’t cold. Makes it hard with a disabled toddler. The lady working the lobby at check in 6/2/25 & 6/5/25 is more rude than helpful. I also didn’t appreciate the lack of communication nor the lack of help with parking situation with 2 cars as we had booked this months in advance but per ******* & the direct hotel site only said off site parking but neither bothered to mention that it would cost $277/ per car from 6pm on Monday night to Friday morning at 9am; so $554 just in parking. The parking app the hotel makes you use isn’t affiliated with the hotel. Had I know parking was like this then I could have stayed across the way at Westin at $45/night in their secured garage lot instead of $66/night before their fees in an outside unsecured lot to pay $554 just in parking for the cars to stay parked since if you left there is no promise you get parking back & the pass is not transferable to another lot. When asking about it cause it was never mentioned or how it worked on either website the front lady was like welp & not helpful. If I knew sooner I would have canceled our stay to hotel. Disappointed

I reported freezing temps in my room and a non functioning thermostat. The front desk rep informed me there were no engineers on duty that evening. I prepaid my three-night stay, else I would have checked out. Nothing was done to fix the problem over the course of my stay. I will not be back.

Great hotel! Loved our stay. Will definitely come back! Staff was amazing!!!!

We enjoyed our stay. Very clean and updated. Great location.

That the bar in the lounge was only open from 4 to 10

Great experience