The hotel is lovely, historic, and conveniently located to all of the major New Orleans landmarks. We enjoyed a lot about this hotel. However, we booked a room through ******* with two beds and when we arrived the receptionist, Cynthia, told us that we had been booked for a queen room. She tried to make us feel like we had made a mistake in booking and refused to accept any blame. The room she moved us to had no air conditioning and when we said anything she told us she would send up an engineer and no one ever came. The next day a different receptionist, Milena, who was wonderful, helped us move to a more comfortable room. The first receptionist made us feel so unwelcome and uncomfortable, which is just not a great way to begin a vacation. The hotel had a lot of great qualities but customer service (at least in terms of Cynthia) could be improved.
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