Colleen
24 marzo 2024
We usually love the Embassy Suites. However, our stay this time was disappointing. We booked two rooms for vacation with extended family. Thank goodness we were only here one night. One of the rooms was clearly missing table and chairs that are usually present
Other room had non-functional air conditioning. Unfortunately, we didn’t notice until after we returned home from dinner that evening. They sent someone up to work on it. After an hour, they just said it couldn’t be fixed. Hotel front desk couldn’t move us to another room said manager would contact us. So, we were forced to sleep in New Orleans humidity and heat. It was difficult to sleep when room temp over 80 degrees and humid. No offer to bring fans. No manager available next morning to discuss. I was told they would call me later that day—- no call ever made. Just disappointed in service.
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