Hotel in zona Totton, New Forest District

I rented out one of the apartments this weekend just gone 27 th-30th Aug and was appalled from start to finish , firstly I have never known a check.im system like the one run by these people, not once did we see anybody, I had mailed 3 days before our stay to find out how to check with no reply , I had a message via what's app 2 hours before check in asking for picture Id from both of us as was with a friend , then got to the apartments to a message on the front door to call the number , I called to say we had arrived thinking someone would come let us in but instead I got a message with instructions on how to get into our apartment, so we finally get in lovely kettle on we then start to find little things wrong , no bathroom lock , shower mouldy, toilet not flushing properly, thd lino on kitchen was coming up which was a hazard especially as I am disabled, then we go.out and the door handle come off in my hand so I took pics and sent to the what's app number I had , was told sorry and that maintenance team woukd be on it next day. I then get a emal to say they had taken payment for the apartment but the amount was £50 more than we had booked it at do.i messge to be told its booking.com fault and that they would contact them , I am still waiting in mean time Sunday I actually did fall because of the kitchen lino so am niw feeling very sore and it's done my already painful back worse and nit done much for my hip where I had replacement last September, have also pulled muscle and whiplash toy meck , I have mailed in a complaint and also asked via what's app if this has been revieved but I seem to now be being ignored , the whole weekend apartment wise was a disaster and Sunday spoilt because I was in pain and cud not move my neck. Also for info the fridge and microwave were not in the kitchen but in the living bit where beds were and the fridge is very noisy , pics on booking.com do not look the same as what u get and parking is awful, did not get parked outside property l weekend apart from when we arrived. Please be cautious.

Decided to book this Novotel as a place to stay for a couple of nights in Southampton for some wedding celebrations. We have previously visited this hotel approx 22 years ago as we had our wedding held at this hotel. So we were familiar with the hotel location and surroundings as we frequently visited Southampton centre for many years over the past 22 years. The location is ideal if you are arriving by coach and train. The coach station is literally on the door step of this hotel , approx 500/600 metres away. The train station is also within walking distance too. You really are in the centre within walking distance of the main shopping centre , the West Quay .John Lewis entrance is only a 10 min walk from this hotel which takes you into the West Quay shopping centre. Novotel has a car park , which is shared with 2 other hotels at this location , including an Ibis hotel. There are plenty of spaces to park, however we arrived off season and I can imagine during the cruise season it can get busy. My only grievance with Novotel is, we booked through the Novotel website and it does say on there that parking is available however you have to pay £10 per night to park your car there. Upon arrival, you just speak with the checking in staff, provide them with your car registration number & they simply register it on their system and you pay them at the counter for your parking.So £20 on top of your hotel booking as we were staying for the 2 nights. We decided not to book any breakfast as on your doorstep is a McDonald’s…literally at the car park entrance….there is also an IKEA store 5 minutes walk from the hotel. You can see it from the hotel rooms.since the hotel is alongside the major road alongside the port, you can walk along there to IKEA and towards the pier.if you’re really lucky , you can admire one of the large cruise liners berthed up…we did , you could look at it from the hotel car park.There is also a TGI Fridays restaurant across the car park entrance at this location and a small retail park with a few shops like Poundland etc. The checking in process was seamless and we got the lift to our room which was one of the top floors. The room was pretty large ..we had a king size bed and a large double sofa bed open for our 2 teenage kids. The room had pretty well insulated windows with some really good blackout curtains. The tv was a decent size and the room also boasts a small fridge with some complimentary bottles of water. There is also a small safe which you can change the lock number on however I’m not sure how secure it can be as these budget safes are battery operated with a manual overide key., but they’re handy if you want to place some small items in there like your car keys etc. I wouldn’t be leaving anything particularly valuable in there or your passports if you’re staying here prior to your cruise….you’re better keeping them with you. The overall ambience of our room was warm welcoming relaxing and comforting which is what you want to

L'hotel è situato vicino alla strada ad alta velocità. Lo stile è semplice come un motel, circondato da McDonald's, caffè e un piccolo supermercato, e le strutture di vita sono complete.Anche se non c'è un senso di lusso, è pulito e confortevole, abbastanza da soddisfare le esigenze di una notte di riposo. Per gli ospiti di visita, è una scelta conveniente e pratica di alloggio.

We wholeheartedly recommend this hotel. The staff members are exceptionally helpful and kind, making our anniversary truly memorable. Their genuine care and attention to detail towards guests exemplify exceptional hospitality. ❤️👍🏻 The front desk team, particularly Jimmy, was incredibly nice and charming.

Il centro di Wi-Fi è un hotel di grande qualità, che si trova in un ambiente fantastico, bello da camminare intorno ai luoghi di esplorazione. La camera è leggermente datata rispetto ad altri hotel, ma il letto è confortevole e dispone di TV e bevande calde. Piscina, jacuzzi e stanza a vapore sono un bel toccamento.

La stanza è molto pulita e la colazione è deliziosa.

La posizione è sulla strada del centro della città, molto conveniente, la stanza è dotata di molte piccole sorprese, il servizio è buono, la colazione può aggiungere soldi per inviare la stanza, la stanza di stanza può farmi avere spazio di riposo indipendente con la mia famiglia, se torna, devi essere la prima scelta!