Holiday Inn New Delhi International Airport, an IHG Hotel

We, my husband and I are really disappointed with the rooms stay. On our first 2 night stay, 21st Feb – 23rd Feb, the rooms were so so only. The bathroom, the tap was leaking of which we did inform the reception and maintenance was sent to rectify it. The bedsheets didn’t look fresh etc. On the other hand, the restaurant (Buffet Breakfast) service was pleasing. All the staff were attentive, pleasant and kind. We were even given Holiday Inn membership by the Restaurant staff…which was a sweet gersture. I must say the Breakfast buffet staff at the Hotel are very nice and service is really good. They take the time to come and check if everything is ok etc. Compliments to them. But sadly on our return trip on 28th Feb 2025, the room given was so unpleasing, The Fridge was out. The air-con didn’t work well….The bathrooms unkept. Toilet bowl inside brownish, the shower area the tiles were brownish and the bed had a metal piece protruding out from the mattress. Totally disappointing. I infact dropped an email to the Hotel on the feedback but sad to say not a reply received Vivien D Singapore

Certain rooms are connected with a door and are extremely loud if someone is next in the other room. Sound proof are really bad. So beware

Arriv to.hotel l.midnight fter long trip nd they informed that room was not ready, fter theysolved. Wnted to.chnge.dollara to.rupiea nd.dis not accepr all.dollars just some upon some number on.it, s .foreigner rhisia relevnt cause we depend.on.money we hve on hnds they information.of.reatrictin must be announcwd on.webaite or by the time of.booking.