Sandcastle Village II

The issue we had could have been easily taking care of. We were not contacted by anyone to have them addressed

Our recent stay at Sand Castle Village II was a great disappointment. The facility has not been renovated in decades. The beds were extremely uncomfortable (one box spring broken causing the sleeper to roll off the bed), the vacuum cleaner smelled bad, the broom looked 50 years old. Additionally, when we checked in at the VRI property management office, our reservation was not on their records. When we told them it was an RCI reservation, they commented that RCI never notifies them of the reservations. They found our reservation by going to the RCI site. We were fortunate that there was a unit to be had. They gave us their “Reserve” unit as all the other units were occupied or otherwise unavailable. The management office also told us – after we complained about the beds – that the facility had not been renovated in 40 years. There was nothing in the reviews or other site description to indicate that the facility was lacking modern amenities. A few years ago, we stayed across the street at Fairfield Harbor. It was an excellent facility but there was no walk-way around the pond. Sand Castle Village II has a nice boardwalk around the pond so we choose that facility this year. The points used were about the same, but Sand Castle Village II would not have been worth one-tenth the points. I would not recommend this facility to anyone. I would rather stay at a Motel 6 where at least I know the bed will not roll me to the floor.

Very nice, family friendly area with plenty of options in regards to activities. The grounds are beautiful were very pleasant to walk around. The staff and locals are very friendly and welcoming. My family and I would definitely come back.