Sheila
23 ottobre 2023
Not handicap accessible for other floors, had bugs crawling around ceiling, walls and on the bed with dead bugs on the floor. Did not get room that I had booked due to not being handicapped accessible, not willing to accommodate, came in and said $10/pet and had bunnies in cages that were trying to stay warm. When saw pet friendly there was no mention of charging that I saw. They told me I cannot release bunnies in the room or get them out of cage), wouldn't believe us about the bugs and said needed pictures but never took any. Said window must be open to have them come in but made my daughter check as they didn't want to come in themselves. Window closed. Gave us a new room, briefly looked it over and left. Floors were dirty along with part of the tub. Ceiling had brown splatters along with a little of the wall. Cigarette burn on the cover. Light switch on wall controlled the power to the outlets and on the lamps. Had to leave lights on. Person wouldn't talk to me and would direct to my daughter as I was disabled and couldn't speak. Didn't matter if I wrote things down since they didn't understand sign language. Had walker and they made me feel discriminated. In the morning, had to return key cards to them prior to checking out and if not will get charged. In first room, fridge wouldn't close as it was frozen open and broke. Had I known I was going to have all these problems, I would have cancelled the reservation and went elsewhere.
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