MPM Hotel Arsena - Ultra All Inclusive

We enjoyed a week’s stay here during the first week of the UK’s summer holiday. It was really quiet. Sun loungers were always available both by the pool and on the beach. The outdoor pool is small but lovely. It’s well maintained. The first few days we struggled to get in because it was really cold, we did get used to it though! The indoor pool was deeper and overlooked the sea. We had a family room overlooking the beach. The room was really big and the beds comfortable. The balcony was quite small but did come with a clothes maiden for drying clothes which was ideal, bring some pegs though as it can get a bit windy at times! The only downside to the balcony was that the aircon unit ran on to the floor so it was always wet! The restaurant area was really lovely, it was always clean and set up well. There is the option to sit outside looking out over the beach which was nice, the only downside was that there is no designated smoking area so quite often you could be sat as a family eating and someone would start smoking on the table next to you which is never pleasant! The restaurant really needs a new playlist! It was so miserable We did mention it and it did change on occasion but it was things like my heart will go on etc and it was on repeat every meal time. The restaurant staff were really lovely, although one of the women behind the bar could have smiled more. The other staff sang, smiled and were always on hand to help. The food was very varied from day to day but always had a pasta and sauce bar, chips, something on the grill (chicken, kebabs, sausages etc), there was a huge salad selection, lots of breads, a variety of desserts, cured meats and cheeses, ice cream counter and then a variety of hot meals. Breakfast was our favourite! The snack bar outside served really tasty pizza along with hot dogs and chips. There are no self serve drinks other than water, everything is to be ordered at the bars. The animation team were really great, especially Venko. They spoke various languages and were great with children. Water polo and water gymnastics was always fun! The evening entertainment was always around the pool which seemed a strange set up when there was an animation stage on the rooftop. The hotel location, in our opinion, was perfect. It was around a 10 minute walk to New Nessebar (turn right out of the hotel, left at the mini roundabout, right at the end of the street, left at the roundabout) which we visit a few nights. It’s a street closed off to cars and is full of your usual touristy shops. We visited Old Nessebar a few evenings, it’s about a 20 minute walk and is a really beautiful place and worth visiting. Old cobbled streets, street musicians etc. We visited a man made cafe bar whilst there called Michael’s Eco Bar. A quirky little place with turtles! The fish pedicure was great too! When walking to Old Nessebar, if you like cats be sure to take the ramp up through the trees and if you call them loads come runni

Desislava is the best bartender in Arsena . Her coctails are so colorful and delicious . The best is the best . Love her ❤️ ❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍

Excellent hotel, rooms were spacious and clean, bathroom was a little dated, but was decent size, balcony was a bit on the small side though. We stayed on the 3rd upper floor facing the sea, which was nice, as long as you don't want an early night, as entertainment goes on right below you till 10pm. Food was lovely, with a great choice of both traditional and some English dishes, chips and pizza was also available from the pool bar during the day, and icecreams from the hotel lobby bar. The beach bar was great too, not much choice, but saves you having to trek back up the pool when you want a drink. Location wise, it was spot on, the beach was large and clean, with a 20 min walk into Old Nessebar, past a selection of bars/restaurants on the way. Only slight downside (and I am being picky here) was the language barrier with some barstaff as I suspect they are not as used to using English as it was mainly other Slavic countries who frequent Bulgaria, but we got there in the end

Hotel is nice reception staff, and the young l staff i think thai in restaurant are really nice and work hard.. Bar staff very miserable not sure if its a language barrier but they could smile and be more friendly. Food at pool bar 10/10 restaurant food always cold even if your first in , couldn’t eat breakfast stone cold. No english tea bags every other flavour and ok if you drink coffee im just (glad i brought my own). Excellent cleaners and friendly. Overall stunning view, nice rooms just need hot food.

We have spent a long weekend here. Excellent choice! Restaurant presents good good, fresh and very large variety. Rooms are spacious and comfortable, provided yoy do not get a room in the old part! Which is terrible! First night we spent in 707! Worse than a student hostel! Second and last night, we succeeded to talk to the lady manager, being the only one who could change the room! She did and in the new part it is really 4 star!

It's not our first time in Nessebar, but it was our first time in MPM Arsena. We went to other hotels in that area and none of those was that bad. The good parts: - the food was ok, enough choice for everybody and it was fresh - the pool was clean - the bar had many choices for drinks (alcoholic and non-alcoholic) - private beach - location - right on the beach - beach bar The bad - by far, the room was the worst thing about this hotel - cleaning was the worst that I have seen, speaking about long-term cleaning (mold between the tiles, stained sealing, stains on the walls, see the pictures) - we tried to change our room, but they didn't want to change it - the toilet was leaking, addressed to the reception but nobody came for the whole of our stay (4 days). More than that, the person from the reception was trying to explain to me in a bad English that maybe it's not the toilet, but from the ceiling. - the windows in the bathroom was so badly positioned that people from the other room could see me siting on the toilet - the view was to another room - in the room was so cold, that I came back home with a cold. Tried to adjust the temperature, but the thermostat didn't work at all; even switched off ventilation completely from the thermostat, but ventilation was still on. - the chairs on the beach don't have a small mattress on them, you sit just on your towel - on the private beach there was no "security". People that were not staying in the hotel were coming and sitting there and someone even took my chair while we were in the water. - the beach bar didn't have all the drinks - the outside of the hotel looked dirty - some of the stuff didn't speak English and were sometimes rude If you ask us, you are better off to another hotel than this one.