MPM Hotel Arsena - Ultra All Inclusive

We enjoyed a week’s stay here during the first week of the UK’s summer holiday. It was really quiet. Sun loungers were always available both by the pool and on the beach. The outdoor pool is small but lovely. It’s well maintained. The first few days we struggled to get in because it was really cold, we did get used to it though! The indoor pool was deeper and overlooked the sea. We had a family room overlooking the beach. The room was really big and the beds comfortable. The balcony was quite small but did come with a clothes maiden for drying clothes which was ideal, bring some pegs though as it can get a bit windy at times! The only downside to the balcony was that the aircon unit ran on to the floor so it was always wet! The restaurant area was really lovely, it was always clean and set up well. There is the option to sit outside looking out over the beach which was nice, the only downside was that there is no designated smoking area so quite often you could be sat as a family eating and someone would start smoking on the table next to you which is never pleasant! The restaurant really needs a new playlist! It was so miserable We did mention it and it did change on occasion but it was things like my heart will go on etc and it was on repeat every meal time. The restaurant staff were really lovely, although one of the women behind the bar could have smiled more. The other staff sang, smiled and were always on hand to help. The food was very varied from day to day but always had a pasta and sauce bar, chips, something on the grill (chicken, kebabs, sausages etc), there was a huge salad selection, lots of breads, a variety of desserts, cured meats and cheeses, ice cream counter and then a variety of hot meals. Breakfast was our favourite! The snack bar outside served really tasty pizza along with hot dogs and chips. There are no self serve drinks other than water, everything is to be ordered at the bars. The animation team were really great, especially Venko. They spoke various languages and were great with children. Water polo and water gymnastics was always fun! The evening entertainment was always around the pool which seemed a strange set up when there was an animation stage on the rooftop. The hotel location, in our opinion, was perfect. It was around a 10 minute walk to New Nessebar (turn right out of the hotel, left at the mini roundabout, right at the end of the street, left at the roundabout) which we visit a few nights. It’s a street closed off to cars and is full of your usual touristy shops. We visited Old Nessebar a few evenings, it’s about a 20 minute walk and is a really beautiful place and worth visiting. Old cobbled streets, street musicians etc. We visited a man made cafe bar whilst there called Michael’s Eco Bar. A quirky little place with turtles! The fish pedicure was great too! When walking to Old Nessebar, if you like cats be sure to take the ramp up through the trees and if you call them loads come runni

Desislava is the best bartender in Arsena . Her coctails are so colorful and delicious . The best is the best . Love her ❤️ ❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍

Food vile and cold snack bar ok drinks beyond human consumption staff really rude and no help at all . Life guard was vile as was the beach staff . Only staff members in that hotel were vanko and George the entertainment guys . Staff soooo bloody rude shrugging shoulders whenever asked any help do not recommend at all . Only holiday when I could not wait to get HOME . Vanko and George lovely staff but not there all the time . If booking please think twice my advice would be DO NOT GO HERE it’s awful

I chose this hotel because of it's location to the beach and Nessebar old town which were both fantastic. The second factor was its spa facilities which were non existent. There was a steam room and Sauna that were rarely turned on and one masseur who would lear at the ladies on the beach. There was no way his hands were coming anywhere near me. Really disappointing. The beach was lovely but the 'beach service ' assistant was awful. Rude is an understatement. We went to the beach once and he was so obnoxious when we took an ashtray from a bed that, we were to find out later, could be rented at extra cost. He was so aggressive and snatched the ashtray away without any explanation. He then sat all day snearing at the guests. We used the pool after this. The pool was lovely but, yet again, the pool assistant was rude and unwelcoming. We were not told that you needed a ticket to take a beach towel. He very sharply pointed to the desk and barked at us and everyone else who were ill informed about this on arrival. The loungers were plentiful but hard plastic with no padding, making them extremely uncomfortable. I had 2 of my own towels but they were not enough to make them any easier to lay on. The pool bar was ok but the cocktails at the lounge bar were much nicer. The food was ok. Typical of most all inclusive hotels. Breakfast was the best meal of the day. The only negative comment would be that nothing was ever hit enough. The dining room staff were refreshingly friendly. The hotel was clean but the rooms were tired. Our curtains didn't even fit the windows but it was clean enough. Sadly I wouldn't recommend this hotel, purely due to the rudeness of the staff. I don't expect red carpet treatment but a smile and respectful manner should be the minimum requirement when hiring staff.

Excellent hotel, rooms were spacious and clean, bathroom was a little dated, but was decent size, balcony was a bit on the small side though. We stayed on the 3rd upper floor facing the sea, which was nice, as long as you don't want an early night, as entertainment goes on right below you till 10pm. Food was lovely, with a great choice of both traditional and some English dishes, chips and pizza was also available from the pool bar during the day, and icecreams from the hotel lobby bar. The beach bar was great too, not much choice, but saves you having to trek back up the pool when you want a drink. Location wise, it was spot on, the beach was large and clean, with a 20 min walk into Old Nessebar, past a selection of bars/restaurants on the way. Only slight downside (and I am being picky here) was the language barrier with some barstaff as I suspect they are not as used to using English as it was mainly other Slavic countries who frequent Bulgaria, but we got there in the end

Hotel is nice reception staff, and the young l staff i think thai in restaurant are really nice and work hard.. Bar staff very miserable not sure if its a language barrier but they could smile and be more friendly. Food at pool bar 10/10 restaurant food always cold even if your first in , couldn’t eat breakfast stone cold. No english tea bags every other flavour and ok if you drink coffee im just (glad i brought my own). Excellent cleaners and friendly. Overall stunning view, nice rooms just need hot food.