MPM Hotel Arsena - Ultra All Inclusive

Great location, hotel is right on the beach & is a short walking distance to Nessebar old town! The staff is excellent and the food selection at the buffet is varied, flavourful and plentiful!  The facilities are very old, furniture in the rooms is dated and in dire need for an upgrade. Rooms are very basic they lack proper lighting and electrical plugs especially by the night tables.  Sun loungers are very uncomfortable and the umbrellas are small so they barely protect you from the sun.  Our stay was enjoyable overall, mainly thanks to the staff and the excellent location of the hotel

We enjoyed a week’s stay here during the first week of the UK’s summer holiday. It was really quiet. Sun loungers were always available both by the pool and on the beach. The outdoor pool is small but lovely. It’s well maintained. The first few days we struggled to get in because it was really cold, we did get used to it though! The indoor pool was deeper and overlooked the sea. We had a family room overlooking the beach. The room was really big and the beds comfortable. The balcony was quite small but did come with a clothes maiden for drying clothes which was ideal, bring some pegs though as it can get a bit windy at times! The only downside to the balcony was that the aircon unit ran on to the floor so it was always wet! The restaurant area was really lovely, it was always clean and set up well. There is the option to sit outside looking out over the beach which was nice, the only downside was that there is no designated smoking area so quite often you could be sat as a family eating and someone would start smoking on the table next to you which is never pleasant! The restaurant really needs a new playlist! It was so miserable 🤣 We did mention it and it did change on occasion but it was things like my heart will go on etc and it was on repeat every meal time. The restaurant staff were really lovely, although one of the women behind the bar could have smiled more. The other staff sang, smiled and were always on hand to help. The food was very varied from day to day but always had a pasta and sauce bar, chips, something on the grill (chicken, kebabs, sausages etc), there was a huge salad selection, lots of breads, a variety of desserts, cured meats and cheeses, ice cream counter and then a variety of hot meals. Breakfast was our favourite! The snack bar outside served really tasty pizza along with hot dogs and chips. There are no self serve drinks other than water, everything is to be ordered at the bars. The animation team were really great, especially Venko. They spoke various languages and were great with children. Water polo and water gymnastics was always fun! The evening entertainment was always around the pool which seemed a strange set up when there was an animation stage on the rooftop. The hotel location, in our opinion, was perfect. It was around a 10 minute walk to New Nessebar (turn right out of the hotel, left at the mini roundabout, right at the end of the street, left at the roundabout) which we visit a few nights. It’s a street closed off to cars and is full of your usual touristy shops. We visited Old Nessebar a few evenings, it’s about a 20 minute walk and is a really beautiful place and worth visiting. Old cobbled streets, street musicians etc. We visited a man made cafe bar whilst there called Michael’s Eco Bar. A quirky little place with turtles! The fish pedicure was great too! When walking to Old Nessebar, if you like cats be sure to take the ramp up through the trees and if you call them loads come runn

I enjoyed the stay, most of the staff were good, people friendly, lots of food, nice views, good location, relaxed attitude to starting and finishing serving, arrived late and was given a sandwich (would have been nice to have vegetarian option very minor point) and good beach. The chambermaids put the towels on the bed in different shapes such as swans, shells, it was nice touch. I can always find faults, things that can be improved (in dining room, would be nice if they had coffee filtered, rather than queuing), outdoor swimming pool very cold, indoor warm, car parking expensive 25 Lev a day, but there was free parking about 100m away, kids entertainment went on all day, would have liked it elsewhere. Some ideas - routes to places, local and further away including bus routes, nets in bedrooms got bit by the mosquitos. The picture from the Front on the Brochure looks naff, but would recommend the hotel.