Grand Hotel Nirvana - All Inclusive & Free Beach Access

Very bed, the hotel promo is abou beach, the beach is dirty. So we have to go another beach and paid for it. The beach is far away (about 15 minutes walk and 1 km piece). So maybe they can tidy the beach or probably dont said about it. The food is only for ***. The accomodation is ok.

I read the reviews (have no idea how it has so many good reviews) of the hotel and description. The price and description matched my needs and I made a fatal mistake. My staying was from 20-27 Sep 2024. The service was nothing as described, no entertainment for kids, no ice cream, no snack bar, half of the hotel is closed due to "end of season" which weren't stated in the description. I complained to loveholidays, after, the man who didn't introduce himself approached me and gave out to me about the complaint, harassed me verbally in front of my kids and said that speacially for me ice-cream will be available and snack bar open but he can't help with entertainment as I should book my holidays in August rather than now. Also he clearly stated not to leave him any bad reviews as I will be in trouble. Turns out he was one from a management. The reception providing rude service as i asked for the toilet paper and man gave me 2 rolls saying "ill give you more as you eat a lot and sh*t a lot". This is a 4* hotel, I have no idea how did they reach to that level as it is nothing like that. Health and safety, hygiene, room service are very poor. It would be a great B&B, but not a 4* hotel. If you are traveling as me with kids skip this hotel and book somewhere else. For example accross the road the 4* hotel had all the entertainment for the entire time we were passing by and no end of season for them. The stress I went through was unbelievable, and I meant to relax with my kids. Hopefully I've saved someones holidays by this review. Have all videos and photos as a proof and it's nothing like in the description.