Victor's Residenz-Hotel Schloss Berg

Comfy hotel, lots of gold and red and brass. Special interior and not always latest chic, sometimes over the top and from the past century. Yet friendly staff, welcome dring and clean rooms. Mine was towards and basically just above the main entrance, expect noise at night when people stand/smoke outside and cars approach/leave. No airconditioning but at least a fan in the room ;-)

Staff and check in were great with Jacob who welcomed us even though it was super late. Thank you!

Amazing experience. Highly recommended this place. Wonderful staff, extremely friendly and they all make you feel very welcome. Beautiful hotel, great food, and best staff! This is the second time I’ve stayed here and I’ll always come back.

I had high expectations of this hotel and restaurant and so did my colleagues with whom I had planned a dinner. Let me start with the reception. The lady behind the desk was clearly new to the organization but that is not a problem. What was a pity was that her colleague did not help her so she had to ask questions all the time. I was also not shown the way to the elevator and further information about swimming pool, breakfast etc. was missing. The room ("Classic") was spacious and indeed very classic. You would expect a sofa but there were two, antique dining room chairs, a matter of taste. The dinner in Restaurant Bacchus was below the expected level. The service was not alert, forgot wine and water and was downright arrogant. There was only a set menu which was otherwise fine. The dishes were good without exception. We wanted to have a beer beforehand, that was not possible... Only wine and water, very special... Then beer was served at another table. When asked, the waiter insisted that he had told us this but all five guests confirmed that this was clearly not told before dinner. We accepted it but that made the five-star feeling disappear forever. It was also noticeable that the waiter mainly had an eye for the apparently regular guests because they were greeted and hugged extensively while we had to wait for the refill of wine. Compliments for the extensive breakfast but the breakfast chef was not very friendly either. It was not busy and then you expect a pro-active and hospitable service and chef in a five-star hotel. I have slept and eaten in various five-star hotels both business and private, but this experience really belongs to the bottom of my ranking. I experienced this stay as stiff, uninterested and arrogant. I will stay in this region more often in the future for a business overnight stay, but then I will definitely book a different location.

Pleasant stop over Nice hotel very good restaurant and nice pool .peaceful gardens too hotels location excellent for a road trip in Europe. Its on the border easy to get there from the uk and then exprore the area

Amazing place, very nice spa area, excellent breakfast and dinner. Smiling and helpful staff. Pure luxery ⭐️⭐️⭐️⭐️⭐️