Burnley

I have been staying up here for 6+ weeks now. Krystal and Isabell have been amazing, both have gone above and beyond there pay grade. Tom in the restaurant has held the fort all by himself since the re-open, top chef… I feel he could do with some help in there though… Adam has been fantastic on front of house too, there’s nothing he can’t help you with…

A comfortable stay in a well run premier inn. The staff on duty were amazing, performing multiple roles - particularly the man on reception and serving in the restaurant. The service was exceptionally good. Staff were attentive throughout the meal and friendly throughout.

The mattress was uncomfortable and lumpy to sleep on The person who was sleeping above me upstairs as I was downstairs was heavy footing at 1:00am and 4:30am There was a moth in the room on the 1st night I walked in it was on the extra pillow bag there was holes in the curtains in the room and shower room The restaurant area has Been beautifully decorated to a high modern standard and staff are nice there

The stay was amazing, we booked 2 rooms for our wedding the Staff were lovely and room little dated but bed comfy I suffer with my back and didn’t suffer any aches or pains

I booked 2 nights in the Premier Inn, Burnley for my sister and I, checking in on Saturday 3rd May and out on the 5th May. We had travelled there from Belfast to attend an event for a cousin who is very unwell. When looking for a hotel for our stay, I was delighted to see that there was a Premier Inn as I have stayed in Premier Inn hotels several times with work and also as in Lenny Henry's ads, his big selling points major on the breakfast. When we arrived and were checking in, I asked a young woman at the desk if breakfast was included as I had looked at my booking to see if it was and to add if it wasn't (without success). She told me that because of renovations there was no kitchen and no breakfast. I was disappointed and asked if there was anywhere nearby to get breakfast. She said no, that the nearest place was in town. We went to the room which was a disappointment as well. It had seen better days. We sorted ourselves out in the room. We had some time to kill before our meet-up so I asked at reception if there was a bar. I was told that there wasn't. I told the young woman, there were three behind the desk, that we were very disappointed and that, while accepting that it wasn't her fault, I intended to complain. She told us that the lack of facilities was mentioned on the website but "in very, very small print". Going without breakfast on a one-night-stay would have been far from ideal but was made much worse whilst staying a second night. I am 70 years old and my sister is 68 Reply in 'photos.'

Absolutely the best place to be staying in the local area, comfiest beds about by far, extremely friendly staff especially Sydney, she is an absolutely amazing member of staff, sets the best example of customer service. Amazing service, extremely friendly. Would highly recommend to anyone. Best place to stay so far.