Palm Seremban Hotel

I recently stayed at this hotel, and overall, it was a disappointing experience. The hotel is very old and poorly maintained. The most unacceptable part was that although we booked a double room for two persons, they only provided one toothbrush. I tried calling housekeeping, but the phone rang for a long time without anyone answering, and eventually, the call was disconnected. The room had many light fixtures, but only two were working. The rest were out of order, making the room extremely dim and uncomfortable. The soundproofing was terrible — we could hear constant stomping and jumping noises from the guests upstairs, which was very frustrating and disturbing. The bathroom was in terrible condition. Every time we showered, the water overflowed and would not drain properly. There were visible mold stains around the bathroom area. The toilet itself was filthy and disgusting to look at. Although this is supposed to be a 3-star hotel, basic amenities were severely lacking. Normally, hotels of this level provide face towels or hand towels, but here, there were only two bath towels and nothing else. Overall, it was a very disappointing stay, and I would not recommend this hotel.

Staff at reception counter not friendly, unhelpful. Need improvement to give better service to hotel guests.  Not knowledgeable about the surrounding area around the hotel.

The hotel was located inside the mall which has many restaurants and shops. Had a meal at one of the restaurants inside the mal. The food was cheap and the environment was nice.

Hotel towels very thin already worn out. Kettle very dirty. Asked to change everything ok. Room very spacious thats the only good thing.

Super excellent service and first class room design .I can't find a words to describe how super class this hotel

All was good, except the soundproofing. And there was a Punjabi wedding going on with such loud music coming from upstairs. The aircon was also noisy.