Bunyonyi Safaris Resort

My wife, our 3 children and I spent 4 nights at Bunyonyi Safaris Resort from 21st - 25th July 2015. I had been to Uganda several times before. However, this was my first time in Kabale and I was nervous about what to expect, especially as I had my family with me. We were initially put off by the surroundings as we were driving towards the resort. I immediately started planning how to shift our holidays before even reaching our final destination. From the moment we set foot in the sparkling clean and spacious lobby, Joseph (the site Manager) and his team gave us a very warm welcome. We were shown our respective rooms, all with a stunning view to Lake Bunyonyi. We really felt at home and decided to stay an extra night (we had initially booked 3 nights). Joseph suggested options of activities for the 4 days for us to chose from. We were taken around and discovered the hidden beauty of lake Bunyonyi area. As we were probably the only guests during our stay, everything was tailored to our wishes from boat riding on lake Bunyonyi to visiting a traditional black-smith to sauna and steam bathing in the chilly evenings, the staff went the extra mile to make us feel comfortable. At the end our stay, my family was extremely pleased. It felt as if we had been to a far land...yet we discovered this great hospitality was only about 112 km from Kigali, where we came from.

Very spacious place I enjoyed the comp fire next to a bar the steam wasn’t hot enough but it saved for a moment rooms are just next to the water but few with a balcony always try to book the ones with a balcony

Meals were excellent, friendly staff, lovely views of lake Bunyonyi. Superb and comfortable rooms. Camp fire, sauna,steam,swimming were amazing. Boat cruise to the punishment island was my best experience!!! We can't wait coming back for Christmas

the pillows were fluffy,there was good customer care, therthey e were exciting activities like,table tennis,swimming,gym,and the beautiful sunsets in kabale specifically in lake bunyonyi ,although the swimming pool was small and the table for table tennis was not properly fixed and there was also disorganisation of the materials for table tennis so to be safer come with your own and they sold there bicycles so for bicycle riding ,they get bicycles from othere places were it is 30$ per bicycle which is like 100000 UGX but otherwise the place was good comfortable and i would like to thank the manager Mr Gadson for the hospitality.

I was at Lake Bunyonyi safaris in mid-January and this was my second time though it had been a while and being the start of the year I guess there was minimal occupancy. A friend suggested this exquisite resort in Kabale and went for it. First of all, the orders took forever to be served even when there were a few guests. As if that wasn't enough later in the evening when we thought of retiring and freshening up, the water heater wasn't functioning and this was at around 10 pm. Now this is where my frustration began. I tried calling the reception for an alternative. I knew it was quite late and all I asked for was a bucket 🪣 or basin so I could boil water since there was a kettle I'm the room. To my surprise a staff who goes by the name Bill picked up while I narrated my situation and to my surprise he said there was nothing he could do since they had already closed and he couldn't check me in a room that had a functioning heater because his salary would be chopped or he wouldn't be paid. Please note that being a rainy season the location of the resort, it was pretty cold. Later this staff said that they had forgotten to turn on the water heater and so he had done so, so the water would be warm in a minute but still nothing. Short story he later found me a basin this is like after an hour and I boiled water to shower. Mind u this guy didn't even apologize for any inconvenience all he said was his supervisors would be mad at him if he checked me in another room that had a functioning heater or he wouldn't be paid. I went to bed when I was so mad and disappointed. Besides the poor service, bunyonyi Safari Resort has epic views of the lake at least from the room I had checked in. Otherwise, I am never going back to Bunyonyi Safari Resort like never.

I stayed at this hotel from 20th august to 21st august, initially i had come only for the swimming pool but one gentleman at the reception was so friendly and well spoken and we decided to take a room and spend a night. The gentleman who checked us in told us that an extra bed for our 5 yr old son would be chargable but he would give us a babycot at no cost which we obviously thought was complimentary same as the different hotels we have been to. We were heading to the pool and he promised that it would be placed in the room. We had a great time at the pool, in the sauna and enjoyed our fish as the final bit. The guy who served us was really fantastic. We headed to our room at around 9pm and we found no babycot placed. We told the waiter that had escorted us with our pizza to tell them send our babycot of which we waited for 1 hr and no one was coming. I decided to go down myself and thats when the lady there told that its chargable at 10 dollars or 35,000 ugshs and that the guy who promised me didnt know maybe. I was soooo disappointed for such a big hotel to charge for a babycot that should be complimentary and more so not informing me at checkin. My trip here with my family had been the best but that ruined everything. I wrote my dissatisfaction in the file that u put in the room, hope u saw it too. So anyone coming with kids to this hotel, be ready to pay for babycot!!!