Utente ospite
6 ottobre 2022
This hotel has two names, this and Jimmy’s Pyramids view. Booked a luxury double room with a balcony…balcony is covered with glass windows so not a balcony, we did get moved to another room with a real balcony, quarter of a glimpse of the pyramids. There is no bar or restaurant as advertised on description, the food is ordered from elsewhere, disgusting cold food which was inedible. No toiletries in the bathroom apart from shampoo, no hairdryer, no hot water, no wifi. We paid for three nights but checked out after the first, what’s the point of staying somewhere you can’t eat or drink. The rooms are lovely, with comfortable bed and pillows, that is the only good thing about the place. We chose to leave, didn’t request a refund just wanted to get away. The shock when I got home…we had been marked as a no show on bookingdotcom which is a total lie, I have the receipt to prove we arrived and paid for three nights. If we have been marked as a no show then we should get a Refund, funny thing is I can’t leave a review on bookingdotcom as he has marked us as a no show, very crafty indeed. Please do not stay here, you wont get what you’ve paid for, if you do go take your own food and drink otherwise you will starve. This place is not a hotel it’s a B&B in a very rough area. Even when we left we where approached by two guys outside asking if we’d checked out, have we left key at the desk, what’s that about. Avoid at all costs.
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