Hillside Crossing

極其冷漠的酒店 極其冷酷無情的酒店 對華人有歧視的酒店

Not pleased at all. The pictures are online are filtered. Do not expect room service daily as they will let you know at the counter. Do not expect a clean room or bathroom when you arrive, just the bed made. Do expect backed up drains and your feet to be in sewage as you showed since they don't drain properly. Do not expect a new roll of toilet paper when you arrive as you will continue to use what the last guest was using even if they did get a little doo doo on their fingers and onto the roll. Our toilet paper holder was broke so our partial roll was sitting on the counter. Very displeased with the stay but stayed the 3 nights because didn't have time to look for another place and go through all the hastle. I didn't even want to go back into the room after returning from the days activities.

I stayed at the hotel October 7-8. I showed up at the location at 1:00 to see if I could check in early, I was told that rooms were ready but there was a charge of $25 per room, I opted out and came back at 3 which I was told was the check in time, I was then told that there wasn’t any rooms available, funny that they were if I was to pay earlier. I was then asked if I wanted 1st or 2nd floor, I said 1st so my aunt and friend wouldn’t have to do stairs, after waiting 45 minutes I was told my rooms would be ready in a minute, I waited 15 more minutes and then was told that since I was in such a rush I could have my rooms on the 2nd floor. I asked how bad the stairs were and was told not as bad as the ones in front. We found that we could get to the rooms without any stairs. When we got to the the rooms they were still being cleaned, the woman that had checked us in said they had been cleaned and approved, not true. I had to wait another 20 minutes for the room to be finished. The flooring still had pieces of garbage. This was the worst experience I have ever had at a hotel. The continental breakfast was a joke, the orange juice was just water with orange color. I’m not sure what the syrup was for. When I was asked how my stay was, I said awful, the from office person just smiled and said have a nice day, didn’t even apologize. My friend was also insulted by the person checking us in. She has a louder voice and was told she was yelling, she wasn’t yelling. I feel they should have given me a partial refund since I didn’t get my rooms until 4:30 and still had to check out at 11. They offered me an $8 refund. LOL