The Emerald Park

Good Location, it was a business trip for 2 nights 3 days but wifi was not working at all on all days, lame excuses given which was not at all convincing, major staff peaks regional language. not enough staff to cater the guests, most of the staff do not have answers to the guest questions. no cleanliness, no towels, napkins in the room even ask for 3-4 times. no soap in the bathroom.

Booked a family room in this hotel after reading good reviews but my experience is not that good. During check in time, one young boy who was present at reception and didn't have any clue regarding the online reservation wasted a lot of our time, it was night and we were tired but still had to bear the silliness of the front desk person. I booked from hotel's own website but the boy was asking lots of questions like from where did i book it, how many days prior, how much advance payment was done which are all clearly mentioned in the booking slip itself but he didn't have any clue. The condition of the family room which was provided was not that good either, basin at the bathroom had water blockage, water was not passing, basin was cracked at multiple places, the safety locker was dysfunctional, even after repeated request they didnot replace it so we were not able to use it , minifridge was not working,door bell was not working, window curtains not rolling properly, no mirror in the room, only one mirror inside bathroom that means in a room of 4 people if someone enters the bathroom then others will not be able to use the mirror for dressing at all, room service was almost absent, surprising to see even the luggage had to be carried out by requesting the security guard of the front door, no boy of the hotel do the job of carrying the luggage of the guest. Service was pathetic. Only good thing was the food which was palatable atleast. Overall not at all satisfied and i will not recommend it to anyone either.

Very polite and mannered staff. Comfortable stay, food could had been a bit better though. Had a co ordinator who had been in touch with us from the day of booking itself, without any advance payment or anything my stay was confirmed a month prior itself.