DoubleTree by Hilton Philadelphia Center City

We loved our stay and would gladly come again! This was a very last minute trip, and we managed to get a very good rate for this hotel. We had no idea what to expect, and we found it to be one of the nicer hotels in its price range that we’ve stayed at! Our room was very clean and cozy with a beautiful panoramic view. While the furnishings weren’t brand new, they feel clean and definitely updated in recent years. Air and water purifiers in the room was a plus, as well as a very secure door lock — provides much peace of mind to solo travelers. The breakfast buffet had a wide variety of foods and was good! Not the best hotel breakfast we’ve had, but one that we felt very much satisfied with. A warm cookie at check-in was also a plus!🙂 We had a great time here and hope to come again.

We inadvertantly booked Trip.com instead of Hilton directly as I always do. 2 rooms. When we arrived, one room was ready but the other was not. They told us to come back closer to 2pm. We did. Wasn't ready. Come back closer to 3pm, and we were told, "it may be closer to the guaranteed time of 4pm." We had reservations and that would push us. However, we came back at 3 and were told that "because you're third party....." Everyone around us was getting a key but our room wasn't ready. We were made to feel like third class citizens because we were "third party." I wasn't given a chance to show my Hilton Honors number because we were "third party." Well, the "guaranteed" time of 4pm came and went, and we were getting anxious about missing our reservation. At 4:20 the representative went to a manager and got some sort of waiver but explained the room was not the one we paid for. (Two queens) but instead it was 1 queen and beside the elevator. By now we were so late we just went with it. We wasted more than 3 hours in the lobby, were made to feel inferior because we were "third party" and we had a substandard room when we paid for better. Bad experience, made worse by bad policy, insensitivity of representative by continued bexplanation that the reason everyone else was getting their room because we were "third party", apparently a form of low class in Hilton. Well, I'm a Hilton Honors member for decades, and while we made a mistake because you sold rooms to a third party and we were usurped online, our mistake ruined a perfectly good visit.

Good service, terrific location, and reasonable breakfast. Love here! I will revisit here next time. However, I chose this hotel for swimming pool, and the pool was too small and shallow, and water was cold. I guess it was only for kids.