Utente ospite
27 settembre 2024
The existing reviews on Trip Adviser for Hotel One have questionable grounding in reality. I have just spent 12 days travelling around northern Pakistan, and this was both the most expensive and the worst hotel. It is misrepresented on its website - there is no valley view - extremely noisy all night and breakfast is not available before 8am. When we complained to the management and asked for a refund, the first response was that we were wrong, the second was to sack two staff, the third was to take a refund from their wages. This is outrageous behaviour. Poor employees should not be penalised for management failures. I paid in full, explained that staff should not be sacked, and am now seeking compensation from the Pearl Continental's senior management. This hotel is a disgrace to their franchise!
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