Toledo Relais - Exclusive Rooms

Esperienza terribile con questo hotel. Dopo aver confermato la prenotazione e arrivato in zona il proprietario sparisce per ore, non risponde ai messaggi o alle telefonate e non lascia nessuno nella proprietà per il check-in, abbiamo dovuto implorare la gente del posto di aiutarci a ottenere il numero di telefono del proprietario. Inoltre, quando abbiamo fatto il check-in abbiamo dovuto avere a che fare con persone che non parlavano inglese (come si fa ad affittare proprietà all'estero senza poter comunicare?) e hanno anche chiesto il pagamento delle tasse in contanti anche se non avevano resto, quindi abbiamo finito per pagare più del dovuto. La proprietà in sé è molto bella e pulita, ma consiglio di starne alla larga.

I met many warm and friendly locals in Naples, but the staff at Toledo Relais were definitely not among them. First of all, when booking the hotel, the confirmation clearly stated that check-in was available until 11 PM. However, when we arrived at 4 PM, we were met with an embarrassing situation—the hotel’s front door was locked, and ringing the doorbell got no response. We tried calling and contacting the hotel through the booking platform, but no one answered. In the end, we had to seek help from the building’s security guard. Using a translation app, we finally figured out how to enter the building. But the trouble didn't stop there—there was no receptionist at the front desk, only two room keys left behind, with no indication of which one was ours. We had no choice but to open both rooms and guess based on their different sizes. The soundproofing was terrible—while we were putting down our luggage, we could clearly hear a couple in the next room having sex, with loud banging and moaning sounds. This was extremely awkward for a family trip and made the lack of Wi-Fi seem like a minor issue in comparison. Throughout our entire stay, we never saw a single staff member, despite the notice in the room stating that they would be available from 9 AM to 1 PM. Honestly, the high rating of this hotel is a complete scam. No one responds to messages, and they expect you to leave the city tax in cash in the room—without any receipt or invoice. Oh, and one last thing—if you’re unlucky enough to book a room on the third floor, be prepared to pay €0.20 per use of the elevator. Good luck! Avoid this place at all costs.