Utente ospite
24 giugno 2022
Booked a room for my daughter and I months ago for 3 nights, extending it to 4 nights, which was accepted. Late afternoon in Florence, the day before arriving in Naples and the hotel, I got a message saying that the room I booked was double booked and unavailable! Sent them a message back saying Thank you, or words to that effect, panicking,I immediately looked for alternative accomodation, which fortunately I found, booked and paid for in full. This hotel then replied that something could have been worked out, bear in mind that the 24 hr cancellation policy has now expired! "So you are not coming", was a furthur message. I said no, that I'd found another hotel because they had double booked the room meant forus, but given to someone else, for some reason?! I was then charged €166.32 as a "no show", even though it was no fault of mine! There is no recourse under their conditions, *********** were not helpful.
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