Gallery Suite Naples

Where do I start? First off, shoutout to the staff — they were incredibly kind, helpful, and the only redeeming part of this stay. That said, the hotel itself? A complete letdown. From the moment my wife and I walked in, she nailed it: “It looks like a nice prison.” And that vibe never really went away. When checking in, I was handed a janitor’s keyring like I was about to lock up a high school gymnasium. The staff had to walk me through which key goes to which door, at which time, and how to even approach each lock. Key cards? Never heard of ’em, apparently. The shower situation was laughably tragic. They didn’t provide soap — yes, you read that right — so I had to lather up with the only thing available: shampoo. The “modern” shower fixture looked great in theory, but it was barely attached to the wall. One of the knobs came off entirely every time I tried to adjust the water, and the temperature range was basically hellfire to glacial tundra, with no in-between. Then there was the sink. Most hotels offer hand soap. Here? A bottle labeled Multipurpose Cleaner. Hard pass. The bathroom did include a sauna, which could have been cool, but given the general state of the place, I didn’t feel like risking my life for some sweaty relaxation. I just wasn’t in the mood to die on a Tuesday. All in all, the staff deserves five stars. The rest of the experience? One star feels generous.

This property was perfect! It was clean and spacious. The location was great as there were many restaurants and shops within walking distance. The train station is also within walking distance. The front desk personnel was extremely kind and accommodating. We were early and were able to leave our luggage before check in. We had an excision to do after checkout and we were allowed to leave our luggage then too. We were offered many suggestions for restaurants and things to do which was very handy and appreciated. We loved the balcony overlooking the street and enjoyed watching Italian culture pass us by.