Utente ospite
18 gennaio 2025
I recently stayed at The Dome Boutique Apartments, and unfortunately, my experience was overshadowed by a serious breach of privacy and security. One evening, another guest entered my room using their key, mistakenly believing it was their own. When I raised this concern with the hotel, their response was both dismissive and disappointing. They initially blamed me for leaving the door unsecured without conducting a proper investigation. Despite their assurance that no other guests or apartments could access my room, video evidence (which I provided) clearly showed otherwise. The neighboring apartment (#2) was keyed identically, allowing the other guest to enter my room without issue. This incident highlights a concerning disregard for a fundamental aspect of hospitality: ensuring the safety and privacy of guests. The hotel's failure to acknowledge or properly address this breach, coupled with their lack of accountability, is deeply troubling. If privacy and security are important to you, I strongly recommend looking elsewhere. The dismissive handling of my concern, despite clear evidence, has compelled me to leave this review.
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