The Nantucket Hotel & Resort

Wow, where to begin. The room was not ready on time. We had to wait in the lobby for almost 30 minutes past check in time until it was ready. That seemed like ages after a long day of travelling. We were tired and just wanted to crash. No refreshments or even drinks were offered while we waited. The room's door is located *directly* in front of an AC vent, which was on, constantly, at full blast, blowing freezing air at the door. Not only was it loud enough to hear from inside the room, with the door closed, but it meant that every time one enters or leaves the room, one gets chilled to the bone. See photo #1. The room itself was nice and clean. The fireplace adds a nice touch. The bathroom, however, was not clean at all. There was a hair, presumably left behind by a previous guest, on the shower wall and another one on the ceiling (HOW?!). See photo #2. There were also small remnants of mold on the bathroom ceiling. See photo #3. The hot water temperature in the shower constantly fluctuates. You can feel it reach a higher temperature when you turn the dial all the way to the left, yet every time you do so, it goes back to lukewarm temperature after a few seconds and continues to do so throughout your entire time in the shower. The dial says 100 degrees, yet it feels like much less than that. The doorstop in the room is located so terribly and haphazardly that it was tripped over several times. It's right in front of the closet and active attention is required in order to not to step on it when accessing items in the closet, particularly the ironing board. I stubbed my toe so bad it ripped off a significant part of my toe nail. I called the front desk, asking for medical tape. They said they did not have medical tape available, which a basic and standard part of a first aid kit, only band-aids, which weren't useful in this instance. The room has no sound isolation whatsoever. We could hear creaking from the room above us every time the guests staying there took a single step on the floor. That actually woke us up multiple times over multiple nights. One of us slept under the pillow, the other one used earplugs. At some point I was woken up abruptly by incessant loud beeping from the adjacent room. I had to get up, get dressed and go outside to figure out what was going on. Saw a hotel staff member and asked him. He said it was a faulty smoke alarm. I told him I'm trying to sleep, his only reply was "I know, I know". Poor cleaning and lack of proper full aid supplies is simply unacceptable! The only positive aspects of our stay were the size of the bed, the amount of electrical and USB sockets and the friendliness of the staff. One of the worst hotel stays of our lives. We sent this review to the hotel, at their request, but haven't received any response yet. This was over two weeks ago.

Everything about the hotel was amazing! The service, the spa, the staff, and location were all top notch. From the moment we were picked up at the ferry, it felt like we were with old friends and had known all the staff for a long time. Can't wait to go back!

As always the Nantucket Hotel exceeds all expectations and proves to be the very best of the best! This amazing place is not just a hotel - it s a wonderful family of dedicated management and staff who go over and above for every single guest to make sure every stay is idyllic and restorative. My family has visited this beautiful establishment for over a decade and every year I think it can't get any better, and then lo and behold it does. Carlos & Fulya are an amazing team and with Carlos at the helm becoming the General Manager, the hotel has taken on an indescribable loveliness, comfort and pizzazz. Carlos is such an excellent leader and is clearly well respected by his staff. Fulya makes everyone feel welcome and is there from sun up to sun down treating every guest as if they are royalty. Her attention to subtle details and ability to come up with spectacularly creative ideas make her the gem of the resort. She is thoughtful, considerate, caring, kind, generous with her time and so pleasant and genuine with the guests. Of course Wayne, Frederick, Omar and the men of the resort add such joy and happiness to every visit. Always generous with a smile and an engaging conversation - and muscles to go along with their jovial personalities! The food is incredible but it's the men behind it that make it grand. It is such a joy to spend a fall vacation at the Nantucket Hotel. There's nowhere I'd rather visit! Thank you to the whole lovely and wonderful staff for giving my family time to reconnect and have fun!

This is the best hotel we have ever stayed at! Everyone working at this hotel was friendly, kind and very helpful. They really enjoy what they do and appreciated us being there. It all comes from the top-the GM, Carlos Castrello and his wife, Fulya could not have been nicer. From the moment we arrived, we felt so welcome. The room we stayed in was so comfortable and so beautiful. We are sharing our story with everyone we know. We cannot wait to go back there again!

This is one of the most amazing hotels I’ve ever stayed at, and I have stayed at many. The staff was incredible, the amenities were amazing, and from start to finish our trip was phenomenal. Do not hesitate to choose this location! Can’t wait to go back!

Awesome experience! The Nantucket Hotel has it all including genuine smiles and willingness to accommodate from all team members. The bedding is beyond the most comfortable and the room offers everything that one needs for the most comfortable of stays on so many levels. The location to town is ideal and the resort offers transportation if needed. The restaurant offers a creative and delicious menu, something for everyone.