Hotel in zona ESOPHRO FORMATION NANTES, Nantes

First impressions are vital Unfortunately, the reception area is disappointing because there is no official reception area, it seems the breakfast area is also the reception area No sense of authority here much to my displeasure. Our room was comfortable, small, internet okay but no tea/ coffee supplied although you could pay for it down in breakfast area which I thought was a bit mean!. However, most disappointing of all, is the bleak uninspiring black walls in the room,, Gave our room quite a depressing atmosphere. Service was not great. No towels one day until we asked. The good news is that the location is excellent and the bed is soft.They allowed us to store our luggage for a couple of hours. Much appreciated! Also, Nantes is a great place for a visit

Intrusion of Privacy Overall, we were OK with the hotel until one morning when someone knocked on the door. It was 9:30am on a Friday and we were not ready. Two staff asked if they could enter the room to count the towels and linen, ”pour compter le linge”. My wife was still in pyjamas, and we felt like a complete INTRUSION of our PRIVACY. They touched the bed linen with their hands, they looked around the room as if they were looking for something or if they were police. My regret was I should have asked for IDs before letting them in or call reception. Like I said, we were not quite awake, I wasn't ready for this, and this was so completely weird. It felt completely unnecessary. I have dual citizenship French and British, this wasn't a language problem. I can't imagine how someone who wouldn't speak French could process this situation. We have decided to never use this hotel group again as a result and waited over a month before writing this review. ---- The hotel replied my husband. We cannot accept all of their excuses For Intrusion of Privacy! 1/ The hotel said, they posted a notice inside the lift. But we didn't see any notice - they can come into customers' rooms to check/ count a towel anytime. Normally, if you have a customer/ traveller, you will not read all notices inside a lift with some heavy suitcases. It seems the hotel just wants to find an excuse to deny their faults - 2 staff went to our room when we just woke up with our pyjamas at 9:30am. Also, it doesn't make sense. That's meant - the hotel staff can do anything they want that they can go to customer room anytime if they post any notice. They should inform all our customers when we check in face to face at the counter. Besides, we needed to use a card access the lift to go up. It's also very annoying as the cards didn't work a few times, so we needed to go back to a reception to refix our cards during 4 nights stay. If they really posted a notice - How can every customer can read this notice because we had the cards problems already ??? 2/ the hotel messages also make us feel more upset and disappointed. They told us, actually, 2 staff were a hotel director and reception manager who got into our room to count a towl at 9:30am. They didn't show us their staff card / ID. The didn't say they were a hotel director and receiption manager. I asked my friend who is working in one international brand hotel. She, this Nantes hotel made a big trouble and fault..So, it's not acceptable. Since a customer rents a room, a staff should not get into a customer room except a cleaner or having an emergency situation. We DID put a sign - DON'T DISTURB. 2 staff still knocked our door and they needed to go in. Honestly, they are a hotel director and receiption manager who should know more hotel rules than a junior staff. We cannot accept these kinds of excuses. We would not rent this brand of hotel anymore. Not Recommended.

Scegliete principalmente perché offre un parcheggio sicuro con una posizione e un prezzo ragionevole. Non è al centro della città, ma abbastanza vicino e tutto a piedi. Quando arrivate in auto, pop in hotel per ottenere il parcheggio lontano e dettagliate istruzioni su come accedere. Anche se sembra complicato l'ascensore dal parcheggio arriva in reception. Avevamo prenotato un appartamento studio ma abbiamo un letto. Letto confortevole, doccia funzionava bene. Camera seduttiva spaziosa. Questo non è un posto di lusso ma era pulito, tutto funzionava e il personale era grande - soprattutto la signora messicana lavorava le mattine. È una scelta solida.

The hotel was a little further out than I expected as it says central, also the room we were given was lovely but a few things need improving, the bathroom stunk of garlic when we arrived, just the bathroom and it went on opening the door and spraying perfume after a while but smelt liked they cleaned it with garlic oil, also there is no fan or air-conditioning and it was very warm, we had the windows open but both my daughter and I got eaten alive by mosquitos so a fan in the room would be helpful! Also was very noisy outside, building works opposite at 7am and uni students opposite the other way laughing and singing till the early hours so not much sleep between the noise, Hest and mosquitos! The actual room is lovely, with a kitchen area but just a few improvements would make it better.

Questo hotel è mediocre al meglio. Anche se abbiamo pagato in anticipo, il secondo giorno ci hanno chiuso fuori dalla stanza e ci hanno detto che la nostra carta di credito era stata rifiutata. Tre volte nel corso dei nostri quattro giorni la carta chiave ha fermato il lavoro, per nessun motivo particolare. Il bagno era pericoloso. Devi salire nel bagno e non ci sono tracce. Prova a salire e uscire da una doccia bagnata!!! È un incidente che aspetta che accada. La pulizia non era così grande nemmeno - in particolare nel lobby. Il personale del front desk non era particolarmente amichevole o interessato. Buoni punti: posizione, vicino al treno. Il condizionatore d'aria ha funzionato. La colazione era buona. Se non stai pensando di spendere troppo tempo in hotel, va bene. Fai attenzione in quella bagno.

Très agréable depuis l’accueil excellent et professionnel. Le surclassement proposé avec ma carte de fidélité Accor. Excellent repas avec des produits frais et un prix plus que raisonnable. Agréable également l’accès parking jusqu’au hall d’entrée sans se mouiller. Très bon petit déjeuner avec du salé ey sucré de qualité, jus d’orange pressé à l’instant. Qu’une bonne note pour qualifier la prestation générale proposée par cet hôtel

Very nice staff, pretty hotel, right across from the gare and tram, around the corner from the castle and old town center. Those are the “goods”. However, we were given family room 111 which faces the street. The air conditioning was not working well, and when we opened the windows, there was the sound of the train, people fighting, or couples. We asked to have the air fixed but were just as uncomfortable the second night. The “rooms” are separated by sliding bamboo curtains, which made it impossible to sleep until the last person went to bed. Breakfast was very sp**** at the €14 per person charge. But reception staff was impeccably nice. I think we would choose a real hotel with real beds and real doors next time.

Hotel 4 stelle accanto alla stazione di Nantes. Camera ampia, arredata in maniera particolare, bagno con wc separato, doccia molto grande e ben funzionante ottimi i prodotti per il bagno. Colazione buona con prodotti dolci e salati. Le pecche secondo me sono una bassa illuminazione in bagno e la chiave che ogni giorno si smagnetizzava. Reception cortese e gentile. Parcheggio sotterraneo comodo

Ottimo rapporto qualità e prezzo, personale molto accogliente e gentile, possibilità di accesso con animali, camera piccola ma ben attrezzata, posizione eccellente. Unica pecca: il check in ha un orario molto ridotto (dalle 15 alle 16)

Molto pulita grande camera confortevole dotata di una piccola cucina e tutto quello che serve per il vostro soggiorno. Il personale era molto utile. Piscina e sauna erano tranquilli e puliti. Le opzioni per la colazione erano limitate al prezzo, ma siamo riusciti ancora a mangiare bene. La fermata del tram è a circa 3 minuti a piedi, rendendo la città intera molto facilmente accessibile.