The Grand Resort

We had a deeply disappointing experience with Grand Gardens Resort, Igatpuri. Due to an unforeseen medical emergency, we were unable to proceed with our stay. Despite informing the property and attempting to coordinate through multiple calls and emails—both personally and via Cleartrip—the hotel team remained largely unresponsive. Calls were rarely answered, and when they were, there was no meaningful follow-up. The lack of empathy or even basic courtesy during a genuine emergency was disheartening. What’s more concerning is the apparent disregard shown toward bookings made through online platforms like Cleartrip or MakeMyTrip. The sales team seemed unwilling to engage or assist with any concern related to third-party bookings, and Cleartrip’s repeated outreach was ignored entirely. For a property that markets itself as a premium destination, the absence of accountability and guest support speaks volumes. Hospitality should be about care and responsiveness—especially in moments of distress. Unfortunately, this experience reflected neither. We hope the management takes this feedback seriously and reconsiders how they treat guests, regardless of the booking channel.

Nice & Superb resort with full of memories & located at very calm with full of Nature veiws. Rooms & staff are ready superb

They should also provide non - veg food as well as alcoholic drinks as people who comes there are not only vegetarian people...