Sawela Lodge

We recently stayed at Sawela Lodges from 21–24 May 2026 as part of a Rotary-related group visit and overall appreciated the hospitality and facilities. However, we were very disappointed by the currency exchange practice applied during payment. Most members of our group were paying in USD, yet the hotel insisted on converting USD at a rate of approximately 110 KES per dollar, which was significantly below the prevailing market exchange rate at the time, by nearly 30 Kenyan shillings per dollar. This created an unexpected and unfair financial difference for guests. It is also important to note that the initial rates for our stay were communicated in Kenyan Shillings, which made the later conversion to USD and the applied exchange rate even more confusing and inconsistent. Our concern is not simply about the exchange rate itself, but about transparency and professionalism. For international guests and organized groups, especially professional and service-oriented organizations like Rotary, financial clarity and fair treatment are extremely important. Had this policy been communicated clearly in advance, guests would have had the opportunity to arrange alternative payment methods. Instead, the situation left many of us feeling uncomfortable and disappointed at checkout. We hope management will review this policy and improve communication regarding exchange rates and payment terms for future international guests. Naivasha is a wonderful destination, and visitors should leave with positive memories rather than frustration over payment practices.

Had such a lovely time here during my visit. The ambiance, customer service, and overall experience were so good. I also got a beautiful birthday surprise that truly made me feel special ❤️ Thank you to the amazing team for the warm welcome and kindness......

This was a soul healing trip. The atmosphere was great experience but I missed swimming because the weather was very cold. The customer service was top notch. Food was exceeding expectations. Very clean amenities and hospitable staff.

Loved the place. So green and aesthetic. The staff are so nice. Patrick is also very helpful there at the reception

Lovely experience, good ambience, perfect family gateway. Great service from Simon Macharia, he really was patient with us and ensured our orders were delivered on time. Overall 9.5

We had a wonderful experience of courteous and helpful staff right from the gate, parking area, reception, dining area etc. The general ambience is warm and welcoming. Very beautiful lawns, ideal for a quiet and serene unwinding.

I had a very bad experience....my personal items were stolen during conference and when I requested for help with the reception and the security team I was not given the help needed.....it is the first hotel of that calibre to loss an item The Staff attitude is wanting and very poor

A serene environment, with a fresh, quiet environment. The conference halls are ever clean and so are the restaurants large enough to accomodate large teams and the staff there are courteous. The services are top notch. The hotel is easily accessible from the main road

Nice Aesthetics, The rooms looked really good and tidy, The grounds were also well kept and there was minimal noise. Services were on point and the amenities were great. Value for money no doubt and perfect location that felt relaxing and calming.