Executive Residency by Best Western Nairobi

The front office staff were friendly and helpful particularly, Eve, who was instrumental in synchronising my reservations as I had two different reservations but needed to stay for consecutive nights.

Clean & comfortable place, minor maintenance att’n Clean and comfortable. Staff were friendly and helpful. En-suite lock was not working, also the shower cubicle water was not draining quickly. It looked that the gulley level was slightly higher than the rest of the floor!

The food was exceptional, the service was stellar, and the accommodations exceeded expectations. The neighbourhood is safe, walkable, and conveniently located. The suite was spacious, spotless, and very well-equipped. I can't say enough good things about my stay.

They have a wonderful room with good amenities, good finishing and the meals are of very good quality and variety. The staff are very friendly and helpful. The area is very serene and quiet and located in an area that you can access malls and other amenities.

Our family stayed recently in a 2 bedroom apartment for 2 weeks. Overall a great stay, room was spacious and well maintained with two separate bedrooms both with en-suite shower rooms, a living room/dining room and kitchen as well as separate utility room and guest toilet. Utility room had a washer dryer and ironing/ironing board which was very handy for our stay. Kitchen was fully equipped including oven, hob and fridge freezer. House keeping was great, always cleaning the room well and also delivering several large bottles of still water everyday. Location on Riverside Drive was quiet and away from some of the Nairobi hustle and bustle. Two separate gate entrances one at the front of the hotel which seemed to be for dropping and picking up, though also several cars where parked there especially at the beginning of our stay, the second gate leads to the basement where there was plenty of parking. Staff generally very friendly, though some of the gate security staff especially those at night (possibly employed by another security company) we found a bit abrupt and could perhaps do with some customer service training (it must be noted, some were great though). We ate several times at the roof top restaurant and room service (tray charge a very reasonable 500 KES). Food was always great quality and reasonably priced. Free WiFi, easy to connect and sufficient for sending emails/web browsing. We felt the hotel offered value for money and we would happily return when next in Nairobi.

lives up to the name Executve Very Clean and secure and enjoyed our short stay.