Utente ospite
20 ottobre 2024
5 STAR HOTEL? I DON'T THINK SO!! Having booked a "Coorie 2 night" stay I spoke to a Hotel Member (who actually called me) and I asked for a third night to be added. Upon arrival a catalogue of errors occurred: Unfriendly staff at arrival Third night had not been booked Advised that "there were no spare rooms for the third night" No apologies from reception staff Limited Dinner Menu that did not have half of the food available "we were really busy at the weekend" was the response, this was Monday night!! Pulled back covers getting ready for bed and discovered the sheets were stained with something, not just in one place!! Spoke to Night Supervisor who was very apologetic and changed our bed sheets for us. Highland breakfast consisted of 1 sausage, 1 slice of bacon, 1 potato scone, 1 poached egg (more like hard boiled), 1/2 a slice of black pudding, 1/2 a slice of haggis pudding, 1/2 slice of tomato Very little cereal selection, pastries non existent, bread non existent Very slow service at breakfast, 25 minutes to get toast and coffee and 45 minutes to get the hot food. Each evening was charged at £310 DBB Spoke to Day Supervisor as Manager was not available and were provided with a free dinner that evening, same limited menu as the night before. The food was okay but a Scallop starter with TWO Scallops and a slither of pea puree was certainly not what I was expecting, but at least they had managed to source scallops for the second evening! For a returning customer who had previously had an excellent stay we were very disappointed and for the money that was paid, expected an awful lot more than we experienced. Calling the hotel 5 star is not accurate.
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