Four Points Flex by Sheraton Nagoya Station

The hotel is conveniently located near Nagoya station, so it was easy for us to travel out for day trips during our stay. As always, the hotel rooms are a bit small, but we have found a way to make full use of the space that we have and we’ve had a comfortable stay at the hotel.

Cleanliness: The hotel has a policy of only cleaning rooms every three days unless you place a magnet outside the door requesting cleaning. While this might seem eco-friendly, it feels more like an excuse to cut corners. The magnet system also serves as an advertisement that the room is unoccupied, which raises safety concerns. This notice is not well-communicated to guests and is hidden from view and not explained when checking in. Location: The hotel is conveniently close to the train station, which is a plus. However, it is situated in an area surrounded by bars, and the front of the hotel often has drunk people lingering around. This detracts from the overall sense of safety and comfort, especially for families. Service: Our experience with service was disappointing. We booked two rooms for a family trip (with two kids) on **27 July and specifically requested non-smoking rooms at the time of booking. The hotel rejected our request almost a month later, on **24 August despite having ample time to accommodate it. Even after emailing directly and using the trip.com form to follow up, the hotel simply responded that non-smoking rooms were “currently” unavailable. This lack of effort to address requests and plan ahead reflects poor customer service. Amenities Very basic, need to pick everything from reception. Note the room has a very small window opening.

Location is 5-min walk from Nagoya station. The room is very clean. We can pick up the amenities and wardrobe at the reception. There’s a laundry room and not expensive (500 yen per 3 kg). The staff, even though not fluent in English but, are very nice and very helpful. I’ll stay here again next time I visit Nagoya.

Location is great near Nagoya station with lots of eateries around The front desk staff were all so sweet and helpful Morning breakfast was fairly good and adequate

It was a lovely hotel and the staff were lovely. It’s really close to Takashimaya for some shopping and dining. Loved the area.

Hotel is clean with laundry facility Rooms are small but clean. They clean the room only once in three days which is unsatisfactory.