MGM Vailankanni

I booked the deluxe room via booking .Comfortable and was very disappointed with the size of the room.The toilet smelled horrible like a public toilet, and the room was extremely small and unkempt. I requested to change to the suite .This room was slightly and had 1 king bed and 1 small bed.We paid about SGD 400 for this, but in Singapore, I could have easily booked a much posher room for this ridiculous rate! The toilets were still dirty, and the room toiletries were if low range.The rooms had a slightly unpleasant smell, and housekeeping had ridiculously low standard s The reception was not helpful at all.Every question or assistance was refused without a second thought! There was a trainee at the hotel who refused us a second key card and was extremely rude.Luckily, another staff member understood our issue and gave us an extra key card I asked for extra towels and toiletries, but it never came even though there were 3 of us, and we took a suite that could fit 5 to 6 pax I highly recommend tourist not to take this hotelas they take advantage of us and provide the worst customer service and horrible rooms If I could provide no star I would have done so!

We stayed in two adjoining rooms, 4 adults and 1 child. Rooms were recently renovated and are really nice and clean. Powerful AC. Necessary toiletries provided. Good service at the reception and other staff. Rooms are worth the money and inclusive of buffet breakfast which was also nice. A clean pool is available, though we did not use it. Restaurant prices were on the higher side. A bar is also available.

The staffs were very polite. The stay was very pleasant. They ensured variety in breakfast each morning and the food was delicious. Having said that the bathroom wash basin and EWC could have been replaced as it had cracks. Also the balcony’s could have had some hooks to dry the clothes.