Hotel in zona Silicon Valley - SM City Naga, Naga

It was NOT so clean, as advertised. There was muddied footprints on the bathroom floor. And toilet would not flush. The TV did not have audio. One of the Sogo personnel came to fix the problem. But unfortunately no fix was made. I was booked in Room-104, last 20-Dec-2023.

Had a few days in the city of Naga, where all pink blooms begin. The hotel is one of those conveniently located at the bus terminal and near the new part of the city. If your a tourist going to the old part is a distance by walk, the next best is a trike or vehicle. Rooms are ok cable TV has limited channels. The bathroom needs more work done. During my stay the basin was clogged up due to other guest disposing their food, the issue was quickly resolved by the management. Food at the café below is worth the price, it keeps your belly full till you reach the city for other, gastronomical options. The staff are great and friendly. No problems on this depar**ent. Would I still stay here in my future visits. Yes, but will try other, hotels in the city too. #RP

Preparetevi a far sì che le vostre aspettative siano distrutte e i vostri standard siano elevati perché l'Hotel Robertson è in una lega di sé. Questo posto non è solo un hotel, è un'oasi di mente disgustosa dove il lusso e l'eleganza fanno un tango senza difetti. Dal momento in cui si mette a piedi, si chiederà se si è accidentalmente sconvolto in un universo parallelo dove la perfezione regna summenzionata. Essi hanno la capacità incantevole di farvi sentire come la persona più importante dell'universo, mentre insensati tende a ogni vostra voglia. Lasciate stare i chiari vittoriani; questi popoli possono predire le vostre esigenze prima di capire che ne avete. E'come se fossero a scuola di ospite di Hogwarts, e si sono laureati con le migliori onorazioni.

La stanza non era niente che mi immaginassi. Era spaziosa.Tornerò presto.

Proprio nel mezzo di Naga e a piedi dalla maggior parte dei siti, ma non era rumoroso, il personale era cortese. La stanza era pulita. Il Wifi funziona bene. Ci sono state buone strutture di RedDoorz. L'acqua potabile è stata fornita in un distributore all'interno della stanza, che preferisco in bottiglia. In generale, mi sono divertito.

During our stay at Villa Caceres, since it was our first time, the people in the Front Office are very helpful when providing locations and assistance, as well as the Housekeeping staffs (the group of tall guy assisted us on adjusting aircon temperature, when we arrived in the room). We also arrived earlier than the check-in time but they have accommodated us (receptionist named Jen/Jean, i think). I have just noticed in the morning buffet that servers are quite not that attentive on their guests even though it was not busy, some tables are left unattended, although the selection of their food was nice. I hope that they pay attention on this feedback. Then location was accessible to the city, markets and transportation.

This is a no frills hotel that gives you value for what you pay for, but what makes it shine and excel beyond its competitors is the quality of service. I was assisted by Junna to change our room after we discovered stains and a shoe print on the covers. Junna went the extra mile and personally inspected the new room we were to be assigned before giving us the new key card. That level of dedication to hygiene and guest comfort by a front office staff member is very rare nowadays. When we went to the cafe that evening for coffee and desserts, we enjoyed marvelous service from Joseph and Lito. They were very warm, and anticipated our every need. Again, that is something that makes this hotel shine. For breakfast, again, we enjoyed great service from Jonathan. There is only one downside. The breakfast area assigned to us was a tiny, humid and warm veranda. The interior designer didn't think to put fans or insect screens in that outdoor area. Jonathan brought in the staff fan from their own area just to try to keep us cool in the tropical heat. Staff initiative is really there, but space planning was lacking. Luckily we had breakfast and checked out early because that veranda would not be a great place to be at when all the other guests show up for breakfast. Their team really made our stay memorable. I hope management has a good talent retention programme because good hotels are a dime a dozen in that region and top service is their only real USP.