Utente ospite
24 febbraio 2023
Stayed four days at this resort. We appreciate Praveen's outstanding service at the restaurant and the fact that we can see the results of his effort. Between departments, there is a lot of confusion. Hence, nothing we say will turn out the way you expect. The receptionists, Reshma, Ahmed, Anand, and Raghavendra, did their utmost to provide excellent service, however some of us were left unsatisfied. 3 days without electricity They did, however, succeed by backup power, as AC and TV frequently failed. They need to set up a number of processes. The menu (Food/Bar) does not list any dishes. You cannot anticipate receiving food or bar products. They never have the alcoholic beverages we request. While there was no assurance that we would receive the meal on the menu that was advertised, we asked for a Gulab Jamun & Gajar Halwa the previous evening. They declared they would offer the same. We arrive at the restaurant the following day and are informed that they are out of it. But, Mr. Manoj approached our table and tried to explain to us. Once inside, he made a call to Chef Jitender and described the issue. He has entered another realm. Considering us as though we had smacked him. He should be removed from that position. As he gave us a very odd/Wierd look as if we had asked about a foreign meal. One of the most absurd persons there are the runners/workers. They are demanding payment for complimentary water bottles. While double checking with the front desk, water bottles were free. They don't speak politely to the guests who are staying there. They put chlorine to the swimming pool one evening at five o'clock and advised us not to play there for roughly 12 hours. What would you do in a resort without a variety of food and drinks, a pool, TV and air conditioning, and interior games? Finally, I would like to mention that the resort is subpar and the service is abhorrent. Only if the location has received some favourable evaluations would I advise returning. Wouldn't advise at this time. They need to address a lot of problems.
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