Palette Resort Myrtle Beach

Thank you for the stay

When we pulled up to the property there is not a big enough professional sign posted for people to find the resort. Parking is so small and tight only 4 cars at a time can pull up but have to be in and out because you end up getting blocked in or you cant get in. How they charge you for your stay is ridiculous. You have to pay if you want your room clean you have to ask for towels then exchange them out for new ones. Why is there a kitchenette in the room if you have to pay for cooking supplies and hope there are available. The hallways were so dirty our room was not properly cleaned before we arrived. We could barely open the sliding door. The screws were so loose the handle came off and we had to aak for maintenance 4 times before someone came 3 hours later. A complete failure I definitely not be returning.

I booked the room because it had a balcony and a king bed at what I thought was a decent price. The room was gross, there was an indescribable odor, the balcony was barred up, the bed cover was stained, it was sandy under the cover, the floors were slippery, the pool looked gross, the ceiling above the bed was peeling, the elevators were dirty. All around, I will never book at this hotel again.

We had a wonderful stay at the Palette beach resort. The staff were exceptionally nice and accommodating, which made us feel welcome from the moment we arrived. We loved the location of our room—It was just steps away from both the pool and the beach, making it easy to enjoy the best of both worlds. Our room was clean and comfortable, with extra blankets provided for added coziness. The King bed was very comfortable and the microwave was brand new and worked perfectly. It’s also clear that the resort is making upgrades to enhance the guest experience which we really appreciate. That said, there are a few improvements that could make the stay even better. The hallways and main floor could benefit from brighter lighting, and added lights around the pool area would make it more inviting in the evenings. Our refrigerator ran loudly through the night, which made it a bit hard to sleep, and unfortunately, our TV didn’t work even after maintenance tried to fix it. Lastly, having a designated storage space for cleaning carts would help keep the main gathering area looking tidy and welcoming Overall, this resort offers a great beachside experience with a friendly team and ongoing improvements. With just a few tweaks, it could easily become a five-star stay.

Fool me once but never again The worst place I have stayed for that amount of money ever! We had no hot water for 2 days and my four days of stay. No utensils whatsoever in the kitchen area. No phone. No clock. Had to ask for a hair dryer. Run down dirty pool was not touched till the third day of my stay. The front desk except for the guy named Joe or rude and unfriendly. Our vehicle got broken into and they're parking lot and they said that they had no cameras for us just to call the police. I honestly could not believe that they were renting out a place for that amount of money and it that rundown and that untaken care of. Thoughts pictures on the website there was no floats for the lazy river the chairs the pool area was never cleaned up we seem beach towels lay there all week. I had high hopes for this stay but was very disappointed.

I really like the fact it was so easy to get to the beach from the property and it is very clean there . I was a little thrown by no floats for the lazy river and I didn't have any wash rags in my room and only 2 towels and it was a room for up to 4 people .