Guy's Thatched Hamlet

Firstly I’d like to start off by saying that we’ve been coming to this place for a while. It’s such a pretty place and have loved coming very so often. However me and my partner came after going camping in coniston the other weekend and we were greeted HORRIBLY We had a roof tent on the top of our car and accidentally got it stuck under the high measurement bars. Unaware that it might not have fit. Instead of someone coming out and offering us help. We had this horrendous excuse of customer service off this woman who came out of reception, screaming and shouting at us saying that we won’t be getting served, what on earth we were doing ect ect. If you are this woman reading this why didn’t you just ask if we needed a hand? Or said you’ll get the keys for the bars and not to worry instead you come out all full force it’s embarrassing really, you’ve put this place to shame. With regarding this we tried apologising to the woman a numerous amount of times but she was being so rude ignoring us and just answering back so abruptly. We decided to leave as we obviously didn’t feel welcome. This isn’t going to stop me from coming back but I will be pointing out the woman when I next see her.

Booked for my son's 18th. 12 people. Haven't been in years so thought let's give it a try again as the setting is nice by the canal. We won't be rushing back. Place is nice but we were put upstairs and had that to ourselves. Maybe because of that the staff concentrated on the people downstairs as it was easier to get service by going to the bar ourselves rather than wait for the staff to appear. Food was hit and miss. We ordered a charcuterie board with our drinks at the bar while we waited for our other guests who were running late. That was nice. My daughter enjoyed her bruschetta but her Bolognese was bland. My mum had the lasagna and not being one to complain she avoided the burnt top and ate most of it. I would have sent it back as I find it hard to believe a chef would serve it up like that. The pasta was clearly over cooked and tasted dry with the bechamel sauce saving it. I had the marinara bread to start. Not sure if that's what I got as the waitress couldn't remember what it was but as no one else thought it was their's it had to be mine. It was ok but tasted more like it was covered in tomato paste than anything fish based. Followed up with a tuna pizza which was just ok too. Thankfully my son, who's birthday it was, really enjoyed his halloumi starter and his risotto diavolo. Would we return soon. No Would we recommend for a group booking. No

I feel this review is a waste of time because there is never any feedback from guys went for a meal been many times over the years food not brilliant mushrooms bland and dry pizzas base pre bought not made like before,deserts were do I start I had profiteroles came with covered with chocolate ice cream? My husband had cheesecake with strawberry ice cream covered in sprinkles very strange then all given teaspoons to eat with I give my 2 year old granddaughter a teaspoon why ? Won’t be returning