The Pearl by Dls Hotels

Rooms are very nice properties very good it little bit old but room was very spaces staff is very helpful friend desktop is very good specially Mr Akshay and Maninder food quality is good view from back side is very good we are very enjoying our stay to we recommend the hotel

I booked and paid for a premium mountain view room for 2 nights at The Pearl by DLS, Mussoorie. But when I arrived, I was given a basic room with no view because, as staff admitted later, they had upgraded someone else to my room. After 2 hours of complaints, they gave me a lower-category room for the first night, with a promise to move me the next day. Only on day two did I finally get the room I had paid for—no apology, no compensation. The issues didn’t end there: No room key provided – “server down” was the excuse. Staff had to unlock the door each time with a master key. Lift wasn’t working – not ideal for a property on a hillside. Rude and dismissive staff – they told me to "enjoy the view from the deck" when I questioned the missing mountain view. Cabs don’t reach the hotel – had to walk nearly 500 meters uphill with luggage, which is never mentioned during booking. Overall, this hotel is poorly managed and not worth the premium rates. Guests should not suffer because of the hotel's internal chaos. Would not recommend.

Rooms are clean and comfortable, food is delicious, staff was very friendly particularly front desk staff were attentive and ensure that our every need was met. We had a wonderful stay and would definitely recommend this hotel to others...

The overall stay was good and comfortable. The staff was very humble and supportive. Such a nice place to stay either with your family or with friends The hotel was impeccably clean, the rooms were spacious and comfortable, and the staff was incredibly friendly and helpful," or "The hotel's location is perfect, right in the heart of the city with easy access to everything."

Property was good near to mall road, and food was also good. Staff very co operative. Parking also av y

Excellent stay, nice food, hospitality eas great. over all a great hotel must stay for sure. Keep it up