Grupotel Los Príncipes & Spa

前台態度很好，還給了兩瓶大瓶水，本來住在荒郊野外擔心買不到水，這樣不用擔心了。房間很小但是乾淨，有個小陽台但是用不上，酒店後院就是海灘，但是當天下雨景色並不好，也不怪酒店。寄存行李也很順利，工作人員微笑服務，總體來説不錯。

Amazing stay at this property I had an amazing stay at Grupotel The Princes & Spa in Mallorca! From the moment we arrived, the check-in process was smooth, and the reception staff graciously allowed us to check in 3 hours early. Our sea-facing room was just as we booked, offering stunning views. The restaurant team was exceptional, making us feel like royalty every day. The variety of vegetarian, non-vegetarian, and vegan options was impressive, and a special shoutout to Jonathan, who went above and beyond to ensure I had a sugar-free dessert every night due to my dietary needs—such a thoughtful touch! While most of our experience was fantastic, our last night was a bit uncomfortable due to an AC issue and external noise. However, this doesn't overshadow the wonderful hospitality we received throughout our stay. I truly appreciate the warm and attentive service, and I’d still highly recommend this hotel for a memorable Mallorca getaway!

Our second time staying at this hotel. It is truly remarkable! The staff are beyond doubt amazing! The rooms are spotless and modern. Evening entertainment is of a high standard and there is a Heurzeler cycle rental shop next to the hotel.

Terrible! Very rude front desk staff especially female staffers who visibly enjoyed upsetting guests. Hotel manager is very arrogant and rude man as well and should not be in supervisory position. We reserved room with living room, sea view and requested high floor. When we arrived we were given accommodation outside of main building with very steep stairs without rails which is not safe for anybody. My wife has difficulty climbing stairs due to balance issues and needs to use elevator. When we made a reservation it was not clear that accommodation we reserved will be outside of main building. After very prolong exchange with front desk staff we finally got room on the 2nd floor of the main building facing parking lot. We paid a lot of money for a sea view, so next day we inquired if we can get sea view room. The front desk female staffer told us that we are “lucky” that we got parking lot view room and this is the best they can do for us. No apogees or discount offered instead they told us that we can go to different hotel if we are not happy. Additionally, hotel is very dated, there is a terrible smell in the lobby, the breakfast was awful. There is no parking that belongs to the hotel just a street parking. The A/C in the room was not working well, beds were hard and uncomfortable. The door between bedroom and living room was difficult to open. We absolutely agree with other reviews. This is not 4* star hotel and not 4* service. Not even 1*. Very bad experience!