Grupotel Alcudia Suite

Bell'hotel molto vicino alla spiaggia: basta attraversare la strada. Vicino al centro: negozi, ristoranti, fermata dell'autobus. Appartamento dell'hotel ok, abbastanza grande, pulito, grande terrazza privata - solo l'asciugatrice troppo piccola. Anche il pasto è perfetto: sempre qualcosa di nuovo. Anche il personale è molto gentile e disponibile.

The hotel rooms were large and clean. The staff, especially the bartenders, were very friendly and helpful. The pool was small but pleasant.

After reviewing this hotel I wasn't too sure what we were going to find but I think the negative reviews must have come from people who love to complain. Right from arriving at reception we were treated with the utmost courtesy and helpfulness. We'd asked for a room in a quiet location and that's exactly what we got. We certainly didn't hear much noise from neighbouring guests. The room itself was very comfortable. I'm always worried about how hard the beds and pillows are going to be but I had no complaints at all. I was introduced to bolster pillows which were lovely and soft. There was a large shower with two shower heads. I couldn't get to grips with the high one but as the lower one was sufficient I found no reason to complain. The hot water came out of the taps quickly and the toilet flushed so what's not to like? We went half board and used the kitchen equipment occasionally. The kettle, toaster and microwave were very efficient but the two electric rings weren't good. The marks had worn away so we didn't know which way we were supposed to turn the knobs but we muddled through even though it took us ages to cook anything. We thought the meals from the restaurant were excellent with plenty of choice and everything was really tender and hot. The desserts were tasty, unlike some in other hotels which looked nice but tasted awful. The toaster was very efficient which isn't always the case in other hotels and the coffee machines ensured people didn't have to wait for a drink. I took my own tea bags and dispensed hot water for my cuppa. Empty plates were cleared away quickly. We stayed at this hotel because it was fairly close to Albufeira which we visited most days. It took just 15 minutes to walk to the entrance and on the way back we took the main road to call in for provisions - lots of supermarkets and souvenir shops close by. The beautiful sandy beach was just across the main road. We intend to return to this hotel.

The hotel has its best years behind it and is in dire need of an update. The location is excellent, a few minutes' walk from the beach, restaurants, shops, and the bus stop. The apartment was spacious, at first glance comfortable. But the cushions on the sofas were stained, the curtains and drapes were dusty, the hood was stuck with adhesive tape, the bathroom had several elements past their useful life, the only shower gel dispenser was full, but not functional. Towels on arrival, one with holes and the other with dark dirty streaks. The rooms are not soundproofed at all, so you can hear absolutely everything. The "decorative" pillows on the beds are also dirty with stains. An unpleasant musty smell in the whole building with the apartments, which could not be aired out. We only had breakfast, which was adequate, although we expected more from a four-star hotel in this area. And also in the area of ​​hygiene, prepared plates and cutlery were not sufficiently clean. The pool is in a very nice garden, which is definitely an added value. Most of the staff are nice and helpful. Hotel has great potential to be much better. But it needs some work and care.