Leslie
4 gennaio 2024
The overall experience at this establishment was quite delightful, with a charming location and impeccable service that I would readily recommend to anyone.
Upon entering our room, however, we encountered a minor hiccup as there was leftover food on the desk. A quick call to the front desk prompted an immediate and apologetic response. The staff was genuinely horrified and worked diligently to rectify the situation, providing a commendable effort to make up for the less-than-ideal welcome.
While the staff's response was impressive, I did notice a lack of VIP access offers or room upgrade options during check-in. Despite having shortened our stay from two nights to one, we were assigned a classic room on the second floor with no notable view. Although I personally chose not to dwell on this, an upgrade with a better view would have been a welcomed enhancement to our experience.
Nevertheless, the staff exhibited excellent training, contributing to an overall enjoyable short stay. My only qualm was the absence of any indication that this was a VIP access hotel, as no special offers were mentioned during check-in. It might be worthwhile for ******* to cultivate stronger relationships with VIP access hotels to ensure that guests receive the anticipated special treatment that comes with such accommodations. Overall, a positive experience, but a more seamless integration of VIP perks would elevate the guest experience.
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