The Westin Grand Munich

Comodità di viaggio, strutture per l'invecchiamento, salute generale

Un hotel davvero carino, si può solo consigliarlo

Il Westin Grand Munich Hotel è un hotel abbastanza vecchio, e il prezzo non è affatto più economico di altri hotel a Monaco, ma i componenti della stanza che non sono all'altezza del suo nome dovevano essere detratti punti. Ho scelto una camera semplice, ma invece di una caffettiera, è stato fornito il caffè in una busta e un bicchiere di plastica (per motivi Corona), e non ho nemmeno pensato di riparare il frigorifero rotto durante i miei 4 giorni di permanenza. Il servizio a colazione è troppo disordinato, ad esempio un cuoco che non sa nemmeno cucinare le uova di base serve il servizio, e anche il personale di servizio nella hall è impegnato a chiacchierare. Il costo del parcheggio è di 30 euro, che è costoso, e oltre al vantaggio di un comodo trasporto, mi sento come se altri hotel sarebbero migliori allo stesso prezzo, quindi non voglio raccomandare questo hotel.

Bel posto

The lobby looks good and new. However, once you entered the room, you smelt the mouldy smell. The carpet is grey and full of stain and bad smell. Need to bring your slippers to avoid your feet touching the carpet.

I seldom give bad reviews to the service staff because no matter in which country the service staff is hard and will face a lot of unfriendly guests. But this time in Westin made me feel very bad. Total three days of breakfast, first day because I went with my dad and I could see well with my baby. The second day dad was too tired to join us. I was the only one to babysit a one year old baby. While I was ordering tea with the waitress, she accidentally knocked over the milk and spilled it all over the table. But the first thing I did was apologize to a lady server and assisted her in cleaning it up. Of course it was not clean as new. When we went back on the third day, an older male waiter came over to chastise us before we even sat down, presumably meaning that he had soiled the dining chairs yesterday and told us to sit in the baby chairs. I stated that there was no problem and apologized again. Surprisingly he shrugged it off and left without bringing me the baby chair and without serving me tea. You can imagine how embarrassed I was. The person who came to enjoy the service was scolded. That wasn't enough. This time I was with my dad and the baby wasn't creating extra trash and I could make sure the table was clean. The way normal polite people would bring it. The man ended up coming back to chant as we were leaving and kept saying we created trash.????? You didn't have a single crumb from your meal? If you don't want to serve customers, you have the option of changing jobs. Several other lady waiters were very friendly. What was a very good impression of the hotel was ruined by this one person. We will be going to Munich often but are not going to choose this hotel again. No one wants to be stared at by a mean person while eating breakfast.