Recensioni su Residence Inn Munich City East

I will start out by saying we have stayed many times in past visits and much like the last visit this one puts the nail in the coffin to never return This visit the Residence Inn by the OST bahnhof has turned into a completely self-service budget hotel where much does not work, staff are overwhelmed and it is at best a one star property - not a four star property. Marriott has two properties at this location that share a common dining room. The resident Inn side of the complex is now no different than the courtyard next to it and where the staff is working the front desk for both properties. Here is a list of what the Residence Inn has either cut service or is altogether not working at all. There is no staff present in the Residence Inn hotel. Customers have to walk to the Courtyard side of the combined property to ask for service even though the Residence Inn side if suppose to be the more expensive and upscale side of the combined properties. No one answers the phone for inquiries because they are overwhelmed. The hotel has experienced all sorts of electronic issues on the property. All the doors facing the property will not open with your key card. You have to walk down to the courtyard side if you want to enter the hotel. The public areas in the unstaffed lobby are always dirty with cig butts or dirty glasses and beer bottles stacked up on the counter or by the garbage cans. They clean them once a day in the morning and that seems to be it. The key card system used to create room access broke down so signs were posted in the elevators "please do not lose your room key as we cannot provide one that works until further notice". If you lost your existing key card, a member of the courtyard hotel has to let you into your room. It was resolved per the front desk after five days and it turned out to be a loose cable to the server. Management is never anywhere to be seen or follow up on guest complaints. They let the poor staff take all the complaints which is why they have a high turnover from the feedback we have gotten. I have never stayed in a hotel for either business or vacation and where the key cards did not work because their coding machine stopped functioning. So this fiasco goes down in my book as a new travel low. Be prepared to hike down to the front desk to ask for extra towels or toilet paper since rooms are only cleaned every 3 days. Our room was not clean and we used our own santi-wipes to clean the counters and bathroom. TV did not work and we had to wait until Monday for their IT tech to return or switch rooms. All this hotel staff knew to do was to offer was to change rooms. People were downstairs outside in the garden and making a lot of noise at 4:30am. Calls to the front desk again proved useless. All I can think of is the hotel is practicing skimpflation at the expense of their guests. The front of both hotels along their public areas was filthy dirty. Cig butts are everywhere as well as t