Hotel Silk City

Read one or two negative reviews of this place. Not sure why as it was fine, the problem is some people just want a Holiday Inn rather than something with a bit of Indian charm! Room was well appointed with very comfortable bed, staff were friendly and helpful. Didn’t eat dinner here but the two breakfasts we had were good with plenty of choice. There’s a small western style shopping centre nearby if you need an air conditioned cool off. There’s even a Maccie Ds if you’re craving some western fast food after all your curry 😎. Although no beef of course!

Quiet hotel set in the backstreets of Varanasi away from traffic noise. Standard hotel rooms but with great hot water shower. Small unreliable lift. Staff were all very accommodating and friendly. Buffet style meals ( mostly vegetarian) in restaurant were good quality. Wifi good speed. There is a shopping Mall with convenience store and lots of fast food options ( McDonald’s, KFC, Burger King) about 10mins walk down the main road.

After reading other reviews we were not sure what to expect. But was better than expected. Staff in restaurant were very attentive and the selection of food for breakfast and dinner was good for westerners also. Sure the rooms were tired but perfectly adequate. The location was quiet and there was hot water and fast wifi. Fine for a short budget stay.

We are on a TripADeal , we have stayed at 4 other hotels in the last week so feel we can comment . Dinner last night was inedible, staff had no idea what was going on . Served up chips , cold rice butter chicken ( ordered vegetarian) Dhal was liquid.Waited excessive amount of time , over an hour to get more rice . Breakfast this morning was even worse , 0830 everything was either empty or cold . We have dinner tonight paid for , but will not be going .Staff standing around and when asked to refill , totally ignored request . Returned from busy day 1800 room not cleaned, no toilet paper , water , teabags , towels . Curtain in main bathroom, hideously mouldy , everything is old and tired , feels dirty . Towels are like sandpaper and stained . Would not recommend and tripadeal should not be sending people here .

ABSOLUTELY HORRIBLE PLACE! Dirty rooms, old furniture, curtains on rooms are torn, noisy place, low quality service, personal doesn't speak English and tries to keep change every time you pay. Fust in rooms! Do not waste you money and time staying in this hotel!

This location is amazing. The service is outstanding. Privacy and cleanliness are nicely maintained, and there is a modest on-site parking area. I stayed only one night since the rooms were too nice. It was secured, and services were well-maintained, courtesy of the administration.

The ratings for the hotel – Hotel Silk City Varanasi – were very low on TripAdvisor (3.5), when my tour operator booked it. My fears were unfortunately proven right because of the following issues: 1. Toiletries & linen: Towels were rough, frayed, and stained. The bed covers and blankets were stained. The bathroom didn’t have toilet paper – I had to ask for it. The room had a musty smell. The furniture was old, badly maintained. Overall, the atmosphere of the room was far from relaxing. I still made peace with it thinking that I have to go there only to sleep for 4 nights. But there were other issues to follow. Please read on. 2. Restaurant: The food service was very unorganized. Basic stuff like placing the food in the right order during a buffet (soup first, followed by the other courses), placing tissue papers at the buffet counter (this was not done despite repeated reminders). The food itself was very disappointing. It seems no thinking went into planning of the food and most of the dishes were re-hashed/re-purposed. The tea & coffee were tasteless, rotis were never delivered on time or were cold. Basically, either the food preparation was done AFTER the guests entered the restaurant or we had to contend with whatever was left over after the previous batch of guests from another tour operator left. Pathetic!

One of the housekeepers provided us with excellent room service, complete with heartfelt greetings and well-wishes, and the front desk personnel was friendly, accommodating, and quick to respond to our needs. Our access to the fast wifi speed was constant.

I was able to continue with my business meeting with the customer thanks to the free Wi-Fi. The quality of the facilities is exceptional, and they are priced reasonably. Rooms and toilets were spotless.