Utente ospite
31 gennaio 2023
We spent 3 nights here in late August. We spoke with at least 2 managers about issues in our room. One was cleanliness and the fact that our bottom sheets were inside out and the bathroom had gunk on it from previous guests. Although the conclusion of my conversation with the manager was that the room would receive a full cleaning, when we returned the next day, we found they did not clean. They just swapped the sheets and refreshed the towels. The gunk was still on the sink surround and in it, as well as the shower. An even bigger issue, though, was faulty electrical outlets in our room. The outlets next to the bed and the one in the lamp on the desk did not “hold” a plug in them. They simply fell out. We asked the manager to have the engineer fix this after our first night. We also told her that our a/c unit would not turn off, if we switched it to that position (no fan, no heat, no cooling.) In spite of several attempts to get someone to fix these items during our stay, the a/c was never fixed and continued to come back on after a couple of minutes IF it would go off at all, and the outlets were never addressed. We are lifetime Titanium elite members twice over. Please don’t try to respond and tell us you did not know of these issues, or that we did not give you a number of opportunities to fix them. The faulty electrical outlets are a fire hazard, I learned the next week, when I read my Consumer Reports magazine. They can arc and start a fire. Well, at least we were right next to a hospital, in case we were burned. Assuming we woke up…
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