MainStay Suites Mt Laurel - Philadelphia

Staff did their best and addressed my issues quickly but the torn carpets, broken door and backed up toilet was not okay.

What really made my stay here great was the staff. They were incredibly down-to-earth, helpful, and quick to respond to any concerns. When I first checked in, the room I was given looked worn out, especially the couch and carpet, which were clearly due for replacement. I brought it up to the front desk, and they immediately changed my room without any hassle. The second room was excellent and had everything I expected from an extended stay: cooking utensils, a clean and comfortable setup, and a welcoming atmosphere. Parking was easy, and the Wi-Fi worked perfectly throughout my stay. The only hiccup was being overcharged at checkout. Thankfully, the manager handled it promptly and professionally. Every time I called to follow up, someone answered the phone, apologized for the error, and provided updates on the refund. Despite the rocky start, the service more than made up for it. I’d definitely stay here again.

Extended stay with mini kitchenette was convenient however the clientele was not expected. Was used for low income housing and emergency living. Should not be advertised as it was. Constant noise, cars, doors, kids, babies crying, people yelling.

The room was very dirty and unsatisfactory I wouldn’t recommend anyone stay there people were sitting on my car and very disrespectful I will never stay there again

The moment we checked in and opened the drawers in the bedroom roaches came out. We then walked around the bathroom to see the previous tenants clothing hanging on the back of the door. The shower wasn't cleaned, we saw people's hair in the shower. The bed in the master bedroom was broken. if you sat on the left side of the bed the right side went up in the air. Behind the door had blood on them and numerous fingerprints as if they were never cleaned. The doors didn't close all the way. We even went to Walmart to buy roach spray because it was disgusting. Downstairs in the lobby and outside there are numerous suspicious people walking around and roaming, making it very uncomfortable/ especially to stay with a child. When bringing these concerns up to the hotel, they never offered an apology or anything to fix our concerns. We could not stay the night with these conditions and had to book another hotel because it was just that bad. Do not recommended this place!!!

The door to the outside old not lock. The inside doors had no handles. The room had holes in the walls. The sink was held together with duct tape. The drawers were broken. We left when we saw the cockroaches on the walls. We did not stay and had to cancel some of our plans since it was 830pm