Tru by Hilton Mt. Juliet

The TRU side of the property is subpar to the Hilton Garden Inn side. There were gashes in the walls, marks and dirty, there was a hole in the screen on the window shade. The water pressure in the sink in the bathroom was trickling. The day of checkout it was 9 AM and the housekeeper just barged into my room while I was in there did not even knock on the door before entering checkout time was at 11 o’clock.

Bathroom soap dispenser for people with little muscle ability to SQUEEZE out soap with one hand was terrible. I squeezed onto counter to use. Shower much more difficult. A small bar of soap would have been adequate! No place to hang towels to dry. A real towel BAR or 2 would at least attempted to dry towels. So had to reuse wet towels on second day of stay. Why not a towel bar OR clean towels everyday? Not enough room for chair to move from one part of room to another. With 2 of us in the room chair in an inconvenient place. These may be simple faults but important to people staying several days. Bed OK. Food ? not much VARIETY for a gluten free OR normal diet. Good coffee. Not good access for breakfast as needed to use room key tap for access to food. Had only 1 key card at the time so had to wait until the other person came to breakfast to enter food area. Stay was disappointing; our first and most likely our last. No, I would not use tru again. Too limited for my stay. Didn't find cups for drink until next day as they were hidden under sink with towels. Difficult to take meds without something to put liquid. Place cups in visible area. Bathroom was frustrating. Lack of common courtesy.

I’m really big on cleanliness and the hotel, room, and property was kept up really well. I felt very comfortable during my stay. If you are looking for a clean hotel I would recommend this one for sure!